Leticia Villarreal
Woodland,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Intensive Case Manager
Yolo County Health and Human Services Agency
2022.01 - Current
- Reduced recidivism rates by providing intensive support and guidance to high-risk clients.
- Developed strong professional relationships with community partners to enhance service delivery and provide seamless care to clients.
- Strengthened family units through skill-building workshops, counseling sessions, and support group facilitation.
- Maintained accurate documentation of case activities, ensuring compliance with agency policies and legal requirements.
- Empowered clients by equipping them with comprehensive knowledge of their rights and responsibilities in navigating complex social service systems.
- Promoted client self-sufficiency with comprehensive assessments, goal setting, and regular progress monitoring.
Public Assistance Eligibility Specialist
Yolo County Health and Human Services Agency
2005.01 - 2022.01
- Served as a subject matter expert for colleagues seeking guidance on complex eligibility cases or regulatory questions.
- Ensured data privacy compliance by adhering to strict confidentiality protocols when handling sensitive client information.
- Streamlined the eligibility determination process by implementing case management best practices and accurate documentation.
- Maintained up-to-date knowledge of federal, state, and local regulations governing public assistance programs to ensure compliance in all aspects of service delivery.
Administrative Assistant
Yolo County Health and Human Services Agency
1999.12 - 2004.12
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma -
Woodland High School
Woodland, CA06.1993
Skills
- Customer Service, Front Desk, answer phones, Multi tasking, working with diverse population, computer literate, time management.
Timeline
Intensive Case Manager
Yolo County Health and Human Services Agency
2022.01 - Current
Public Assistance Eligibility Specialist
Yolo County Health and Human Services Agency
2005.01 - 2022.01
Administrative Assistant
Yolo County Health and Human Services Agency
1999.12 - 2004.12
High School Diploma -
Woodland High School
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