Leticia Williams
Waukegan,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry - level position . ready to help achieve company goals .
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist /Certified Phlebotomist
CSL Plasma
03.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Contributed to positive patient experiences through empathetic communication skills during blood draws and sample collections.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
Sanitation Worker
Factor75
02.2023 - 11.2023
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work area
- Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
Customer Service Representative
Teleperformance USA
02.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Shift Lead
Taco Bell
04.2021 - 06.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
Thomas Kelly
Chicago, ILSkills
Organization skills
Time Management
Telephone skills
Data Entry
Verbal and written communication
Customer/Client relations
Positive Attitude
Cash Handling
Team Leadership
Venipuncture
Patient Care
Order of draw
Certification
- Certified Phlebotomy Technician (CPT)
- Certified Medical Assistant (CCMA)
- Basic Life Support (BLS) Certification
- Certified Electrocardiography Technician
Timeline
Receptionist /Certified Phlebotomist
CSL Plasma
03.2024 - Current
Sanitation Worker
Factor75
02.2023 - 11.2023
Shift Lead
Taco Bell
04.2021 - 06.2022
Customer Service Representative
Teleperformance USA
02.2021 - 05.2023
High School Diploma -
Thomas Kelly
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