LETICIA ZAPIEN
MERCED,CA
Summary
Goal-oriented professional well-versed in operational practices and regulatory requirements of quality care environments. Skilled leader and analytical problem-solver well-versed in budget planning, staff oversight and program management. Skillfully use relationship-building talents and diplomatic communication style to forge long-lasting connections.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Daycare Owner/Operator
Tiny Dreamers
10.2021 - Current
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Optimized facility space usage by designing creative layouts that maximized play areas while ensuring safety standards were met or exceeded.
- Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
- Continuously sought ways to improve the daycare center''s services and offerings by staying current with industry trends, attending conferences and workshops, and networking with fellow childcare professionals.
- Implemented effective conflict resolution strategies to address behavioral issues that arose among students, ensuring a harmonious learning environment for all.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Stayed current on guidelines to maintain compliant program operations.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
CSA
Umpqua Bank
- 10.2021
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Answered phone by addressing customer inquiries, solving problems and providing new product information
- Described product to customers and accurately explained details
- Politely assisted customers in person and via telephone
- Communicated with vendors regarding back order availability, future inventory and special orders
- Provided an elevated customer experience to generate a loyal clientele
- Answered product questions with up-to-date knowledge of sales and store promotions
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Directed calls to appropriate individuals and departments
- Built long-term customer relationships and advised customers on purchases and promotions
- Helped drive sales goals and achieve monthly quotas
- Dedicated to continuously improving sales abilities and product knowledge
- Recommended alternative product items.
Optometric Assistant
Red Bluff Vision Center
08.2006 - 05.2019
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Politely assisted customers in person and via telephone
- Communicated with vendors regarding back-order availability, future inventory and special orders
- Provided an elevated customer experience to generate a loyal clientele
- Answered product questions with up-to-date knowledge of sales and store promotions
- Scheduled monthly inventory
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Provided ongoing guest service, including giving fashion advice
- Directed calls to appropriate individuals and departments
- Built long-term customer relationships and advised customers on purchases and promotions
- Recommended alternative items if product was out of stock.
Education
SOPHMORE/ ECE COURSES -
SHASTA COLLEGE
Redding, CA05.2024
DIPLOMA -
RED BLUFF JOINT UNION HIGH SCHOOL
Red Bluff, CA06.2005
Skills
- Exceptional communication skills
- Shipping and receiving professional
- Strong client relations
- Quick learner
- Local/state health laws knowledge
- MS Windows proficient
- Strategic sales knowledge
- Creative problem solver
- Credit card processing
- Bilingual (Spanish)
- Cash flow management
- Multi-line phone capability
- Medical terminology knowledge
- Parent Communication
- Licensing Knowledge
- Facility Maintenance
- Documentation and Recordkeeping
- Regulatory Compliance
- Progress Monitoring
- Critical Thinking
- Classroom Management
- Epi-Pen use
References
- AMANDA MARTINEZ, Friend, 5, (530) 736-8548
- ARACELI RENTERIA, Friend, 22, (530) 262-3048
- RACHEL MARTINEZ, Family Friend, 36, (530) 736-1462
Certification
- Licensed Family Child Care Home - 2021-Present
- Child Development Associate Teacher Permit, Shasta College - 03/24/2023-04/01/2028
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Daycare Owner/Operator
Tiny Dreamers
10.2021 - Current
Optometric Assistant
Red Bluff Vision Center
08.2006 - 05.2019
CSA
Umpqua Bank
- 10.2021
SOPHMORE/ ECE COURSES -
SHASTA COLLEGE
DIPLOMA -
RED BLUFF JOINT UNION HIGH SCHOOL