Summary
Overview
Work History
Education
Skills
References Available
Timeline
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Leticia Zarate

Summary

A self-directed, innovative, and enthusiastic professional with over five years of experience in administrative work, accounting, and customer success. Active team member, who could effectively collaborate with all levels of staff members and establish quality relationships. Self-motivated and able to connect concepts quickly.

Overview

9
9
years of professional experience

Work History

Patient Support Representative

CVS Caremark
10.2021 - Current


  • Understand and anticipate customer's needs.
  • Provide “Heart at Work" customer service to ensure that we're providing customers with an excellent experience.
  • Excellent written and verbal communication skills.
  • Handle a large volume of accounts and inbound calls daily.
  • Arrange funding through manufacturer assistance programs if necessary
  • Ensure individualized goals are met
  • Ensures proper follow-ups are initiated so patient's therapy is not disrupted
  • Schedule patients' prescription deliveries and address all patient needs in one phone call with a positive and caring attitude
  • Ensures the highest quality of care is provided and follows HIPPA, federal, state, and local regulatory requirements.
  • Ability to problem solve in a positive, productive manner
  • Comfortable relating to customers in a patient, helpful way that demonstrates genuine concern for improving the customer's quality of life
  • Reliability and compliance with scheduling standards
  • Ability to exhibit patience and empathy and express assurance and confidence
  • Strong customer service skills, including courteous telephone etiquette and professionalism
  • Strong oral, interpersonal and communication skills


Administrative Assistant

Birdville Independent School District
08.2015 - 08.2021
  • Superior organizational capabilities and time management skills.
  • Assisted the school administrator in running the school in an effective manner
  • Maintained professional mannerisms and atmosphere
  • Planned and organized school fundraisers
  • Performed daily financial records and bookkeeping tasks
  • Recorded deposits to accounts from parents, fundraisers, etc., and maintained accounts receivable records by entering cash receipts
  • Paid all invoices for the school via P-Card or check and kept a record of all transactions, reconciled weekly
  • Maintained confidential information
  • Prepared purchase orders and maintained and ordered all supplies in the building
  • Maintained substitute system, to ensure classrooms were filled
  • Fulfilled any necessary duty assigned by the principal
  • Made sure all paraprofessional timesheets were accurate in Kronos and submitted weekly to payroll.

Teller

Frost Bank
04.2015 - 05.2016
  • Handled various transactions, including loan payments, cash advances, savings bonds redemption, cashier's checks /money orders, deposits, withdrawals, wire transfers and travelers' checks
  • Organized the retention of bank records, daily and monthly inventory of gift cards and weekly inventory for traveler's checks
  • Operated Teller Links System, Microsoft Outlook, Lotus Notes, Links Sales and Service
  • Provided quality customer service meeting our core values of integrity, caring and excellent.

Education

Bachelor of Arts - Criminology

University of Texas At Arlington
Arlington, TX
05.2020

Skills

    Problem-Solving

    Computer Literacy

    Decision-Making

    Critical Thinking

    Customer Service

    Strong Communication

    Adept at handling multiple projects under high pressure deadlines

    Excellent analytical, reconciliation and overall troubleshooting skills

References Available

References are available on request.

Timeline

Patient Support Representative

CVS Caremark
10.2021 - Current

Administrative Assistant

Birdville Independent School District
08.2015 - 08.2021

Teller

Frost Bank
04.2015 - 05.2016

Bachelor of Arts - Criminology

University of Texas At Arlington

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Leticia Zarate