Leticia L Moncada Banegas
Midland,TX
Summary
Highly-qualified Housekeeping Supervisor offering 7 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Also I can excel in different situations that I encounter. I always adapt to my surrounding and not afraid to try new things. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of any position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Care Giver
Heritage Care Advocates Of West Texas
08.2023 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Lead Housekeeper
Ochsner University Hospital & Clinics
04.2020 - 05.2022
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
Housekeeper
Ochsner University Hospital & Clinics
04.2015 - 04.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
Caregiver
Champion Care
12.2014 - 03.2015
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
Cashier Team Lead
Lowe's Supermarket
02.2013 - 12.2014
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
Education
High School Diploma -
INTAE
Tegucigalpa, Honduras12.2012
Skills
- Hazardous Chemicals
- Improving Employee Engagement
- Public Safety
- COVID-19 Safety Procedures
- Staff Training
- Good Communicator
- Organization
- Leadership
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Care Giver
Heritage Care Advocates Of West Texas
08.2023 - Current
Lead Housekeeper
Ochsner University Hospital & Clinics
04.2020 - 05.2022
Housekeeper
Ochsner University Hospital & Clinics
04.2015 - 04.2020
Caregiver
Champion Care
12.2014 - 03.2015
Cashier Team Lead
Lowe's Supermarket
02.2013 - 12.2014
High School Diploma -
INTAE
Similar Profiles
Marisela AlbarezMarisela Albarez
Dialysis Technician Intern at Fresenius Kidney Care West TexasDialysis Technician Intern at Fresenius Kidney Care West Texas
Mabel DelgadoMabel Delgado
Child Advocate at Child Advocates Of Houston, TexasChild Advocate at Child Advocates Of Houston, Texas
Kristoffer WalpoolKristoffer Walpool
Physical Therapist Assistant at Heritage Manor WestPhysical Therapist Assistant at Heritage Manor West