Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Leticia (Lola) Longoria

Dallas,TX

Summary

Dynamic Operations Manager at D4C Dental Brands with a proven track record of driving patient growth and elevating team performance. Skilled in employee motivation, market research, and operational strategy implementation. Successfully increased patient retention and satisfaction through streamlined processes and targeted initiatives. Known for fostering a culture of excellence, trust, and continuous improvement across the organization, ensuring both staff engagement and superior patient experiences.

Overview

27
27
years of professional experience

Work History

Operations Manager

D4C Dental Brands
08.2023 - Current
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Front Office Coordinator

D4C Dental Brands
02.2023 - 08.2023
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Provided excellent customer service to create positive experiences and build patient trust.

Sales Manager

Zale Corporation
08.1998 - 11.2015
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Attended industry events and conventions to expain sales opportunities.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Education

High School Diploma -

North Garland High School
Garland, TX

Skills

  • Special event coordinator
  • Assignment delegation
  • Sales background
  • Team building/leadership
  • Cultural awareness
  • Employee relations and conflict resolution
  • Market research
  • Client relations
  • Employee motivation
  • Market penetration

Accomplishments

. Gold Level Quality Care Award – Awarded in May 2025 for excellence in patient care, following a previous Silver Level Award.


  • Built lasting relationships with referring orthodontic offices and pediatric medical offices, resulting in a increase in patient referrals.
  • Recognized as a key community ambassador, fostering partnerships with local businesses to increase visibility and patient trust.

Languages

Spanish
Native or Bilingual

Timeline

Operations Manager

D4C Dental Brands
08.2023 - Current

Front Office Coordinator

D4C Dental Brands
02.2023 - 08.2023

Sales Manager

Zale Corporation
08.1998 - 11.2015

High School Diploma -

North Garland High School

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