Branch manager, showroom Manager, Sales and Customer Service Rep/Coordinator with 35 years Experience, Achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility, Experienced multi tasking and organizational skills. Very detail oriented, Disciplined , Reliable and a hard worker. Skilled in resolving customer concerns quickly to maximize satisfaction. Have the Capacity, patience and willing to train staff. Consider myself a Forward-thinking Team Leader.
Good at establishing excellent customer relations.
Overview
36
36
years of professional experience
Work History
Customer Service Coordinator
Residential Design Services / Interior Logic Group
ESCONDIDO, CA
12.2019 - Current
Helped large volume of Builders with Homeowners service requests every day with positive attitude and focus on customer satisfaction, Via email phone calls and Texts. To get their repairs scheduled in a timely matter.
Processed appointment paperwork through several Data Entry Computer programs. Wrote up and proofed Builder service orders to reflect proper product , Areas in need of Inspection or repairs with Proper verbiage and describing Areas where all products were installed . Confirmed Original installer and all their contact information .
Entered Quotes for chargeable repairs, Processed purchase orders from multiple Vendors for materials as needed. Once Repairs were completed, I confirmed from start to End that all steps in both paperwork & computer were updated and recorded.
Monitored all builders Communities to ensure all appointments were kept, repairs completed and sign offs from the Homeowners were requested.
Maintained an accurate and current customer/Builder account Log with needed information. Appointment progress, Material ETA's and all pertinent information updates.
Assisted Accounting in downloading proper paperwork & information so all chargeable repairs were paid.
Trained new hires with all Computer and processes to effectively perform their Customer Service Coordinator Roles.
performed office manager duties at the RDS Escondido location , Ordering warehouse and office supplies, Maintained the schedule for Janitorial ,Drinking Water, Pest Control , Waste management services and deliveries scheduled and updated.
trusted Key holder to open and close the facility.
Customer Service Representative
Arizona Tile LLC
San Diego, CA
03.2018 - 09.2018
Described product to customers and accurately explained details and care of merchandise
Developed reputation as an efficient service provider with high levels of accuracy
Managed wide variety of customer service and administrative tasks to resolve customer issues
quickly and efficiently
Politely assisted customers in person and via telephone
Greeted customers entering the store to ascertain what each customer wanted or needed
Routinely answered customer questions regarding merchandise and pricing
Provided excellent customer care by responding to requests, assisting with product selection
and handling ordering functions
Handled daily heavy flow of paperwork and cooperated with the accounting departments on
invoicing and shipping problems
Ensured superior customer experience by addressing customer concerns, demonstrating
empathy and resolving problems on the spot
Maintained cleanliness and presentation of stock room and production floor
Worked closely with sales representatives on inventory control and ordering.
Customer Service Representative/Order Desk/Showroom
Arizona Tile LLC
San Marcos, CA
09.1997 - 03.2018
Restocked inventory ever month for the store in all departments and reviewed cash operation
data to verify proper replenishment
Asked open-ended questions to assess customer needs to complete their remodel/project
Recommended alternative items if product was out of stock
Described our products to customers and accurately explained details and care of
merchandise as well as decorative and basic trim available
Developed reputation as an efficient service provider with high levels of accuracy and excellent
organizational and multi tasking skills
Managed wide variety of customer service and administrative tasks to resolve customer issues
quickly and efficiently
In all areas of store
Recommended, selected and helped locate and obtain out-of-stock product based on customer
requests
I would check inventory at other store locations and at old open orders
I was the branch managers right hand assisting him in all areas of operations, Accounting,
scheduling and purchasing and training of new employees
Earned managements trust by serving as key holder, responsibly opening and closing store.
Branch & Showroom Manager
Los Angeles Tile Company
Los Angeles, CA
01.1985 - 09.1997
Set goals for each of the showroom consultants and provided support and motivation to help them achieve their sales potential
Supervised inventory of sample boards , materials and ensured that orders were placed immediately for items that were running low
I was in charge of the custom mount program that supplied PFS (Pepsi food Service) franchises with their colorful porcelain tile designs for their countertops back walls an wainscot
Until they sold to Ameriserve in May of 1997
I also worked in the beginning as order processing, Customer service Representative and Inventory Control.
I was in charge of opening the Van Nuys, Ca. location. Had daily Purchasing , stock supply meetings with the manufacturer in Japan. Placed orders for various warehouse stock . Placed orders by truckloads for our Distributors throughout the united states.
Last couple of years I was in charge of all operations and store Manager in our Costa Mesa location.
Education
No Degree - TILE, NATURAL STONE, SLAB INSTALLATION
Ceramic Tile Institute of America
Los Angeles, CA - August- 1988
COSMETOLOGIST LICENSE - BIOLOGY,
Pasadena City College
Pasadena, Ca.
06.1984
Zoning Dividion
Pasadena City Hall
Pasadena, CA
07.1982
Skills
Trusted key holder
Exceptional communication skills
Shipping and receiving
Administrative support
Excellent organizational and multi tasking skills
Very detail oriented
Strong client relations
Order and data entry, some Excel-Quick learner
Workflow Management
Staff Training
Operational Efficiency
Timeline
Customer Service Coordinator
Residential Design Services / Interior Logic Group
12.2019 - Current
Customer Service Representative
Arizona Tile LLC
03.2018 - 09.2018
Customer Service Representative/Order Desk/Showroom
Arizona Tile LLC
09.1997 - 03.2018
Branch & Showroom Manager
Los Angeles Tile Company
01.1985 - 09.1997
No Degree - TILE, NATURAL STONE, SLAB INSTALLATION
Ceramic Tile Institute of America
COSMETOLOGIST LICENSE - BIOLOGY,
Pasadena City College
Zoning Dividion
Pasadena City Hall
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