LETICIA M. REVELES
VALLEY CENTER,CALIFORNIA
Summary
Branch manager, showroom Manager, Sales and Customer Service Rep/Coordinator with 35 years Experience, Achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility, Experienced multi tasking and organizational skills. Very detail oriented, Disciplined , Reliable and a hard worker. Skilled in resolving customer concerns quickly to maximize satisfaction. Have the Capacity, patience and willing to train staff. Consider myself a Forward-thinking Team Leader.
Good at establishing excellent customer relations.
Overview
36
36
years of professional experience
Work History
Customer Service Coordinator
Residential Design Services / Interior Logic Group
ESCONDIDO, CA
12.2019 - Current
- Helped large volume of Builders with Homeowners service requests every day with positive attitude and focus on customer satisfaction, Via email phone calls and Texts. To get their repairs scheduled in a timely matter.
- Processed appointment paperwork through several Data Entry Computer programs. Wrote up and proofed Builder service orders to reflect proper product , Areas in need of Inspection or repairs with Proper verbiage and describing Areas where all products were installed . Confirmed Original installer and all their contact information .
- Entered Quotes for chargeable repairs, Processed purchase orders from multiple Vendors for materials as needed. Once Repairs were completed, I confirmed from start to End that all steps in both paperwork & computer were updated and recorded.
- Monitored all builders Communities to ensure all appointments were kept, repairs completed and sign offs from the Homeowners were requested.
- Maintained an accurate and current customer/Builder account Log with needed information. Appointment progress, Material ETA's and all pertinent information updates.
- Assisted Accounting in downloading proper paperwork & information so all chargeable repairs were paid.
- Trained new hires with all Computer and processes to effectively perform their Customer Service Coordinator Roles.
- performed office manager duties at the RDS Escondido location , Ordering warehouse and office supplies, Maintained the schedule for Janitorial ,Drinking Water, Pest Control , Waste management services and deliveries scheduled and updated.
- trusted Key holder to open and close the facility.
Customer Service Representative
Arizona Tile LLC
San Diego, CA
03.2018 - 09.2018
- Described product to customers and accurately explained details and care of merchandise
- Developed reputation as an efficient service provider with high levels of accuracy
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Politely assisted customers in person and via telephone
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Routinely answered customer questions regarding merchandise and pricing
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Maintained cleanliness and presentation of stock room and production floor
- Worked closely with sales representatives on inventory control and ordering.
Customer Service Representative/Order Desk/Showroom
Arizona Tile LLC
San Marcos, CA
09.1997 - 03.2018
- Restocked inventory ever month for the store in all departments and reviewed cash operation data to verify proper replenishment
- Asked open-ended questions to assess customer needs to complete their remodel/project
- Recommended alternative items if product was out of stock
- Described our products to customers and accurately explained details and care of merchandise as well as decorative and basic trim available
- Developed reputation as an efficient service provider with high levels of accuracy and excellent organizational and multi tasking skills
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- In all areas of store
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- I would check inventory at other store locations and at old open orders
- I was the branch managers right hand assisting him in all areas of operations, Accounting, scheduling and purchasing and training of new employees
- Earned managements trust by serving as key holder, responsibly opening and closing store.
Branch & Showroom Manager
Los Angeles Tile Company
Los Angeles, CA
01.1985 - 09.1997
- Set goals for each of the showroom consultants and provided support and motivation to help them achieve their sales potential
- Supervised inventory of sample boards , materials and ensured that orders were placed immediately for items that were running low
- I was in charge of the custom mount program that supplied PFS (Pepsi food Service) franchises with their colorful porcelain tile designs for their countertops back walls an wainscot
- Until they sold to Ameriserve in May of 1997
- I also worked in the beginning as order processing, Customer service Representative and Inventory Control.
- I was in charge of opening the Van Nuys, Ca. location. Had daily Purchasing , stock supply meetings with the manufacturer in Japan. Placed orders for various warehouse stock . Placed orders by truckloads for our Distributors throughout the united states.
- Last couple of years I was in charge of all operations and store Manager in our Costa Mesa location.
Education
No Degree - TILE, NATURAL STONE, SLAB INSTALLATION
Ceramic Tile Institute of America
Los Angeles, CA - August- 1988COSMETOLOGIST LICENSE - BIOLOGY,
Pasadena City College
Pasadena, Ca.06.1984
Zoning Dividion
Pasadena City Hall
Pasadena, CA07.1982
Skills
- Trusted key holder
- Exceptional communication skills
- Shipping and receiving
- Administrative support
- Excellent organizational and multi tasking skills
- Very detail oriented
- Strong client relations
- Order and data entry, some Excel-Quick learner
- Workflow Management
- Staff Training
- Operational Efficiency
Timeline
Customer Service Coordinator
Residential Design Services / Interior Logic Group
12.2019 - Current
Customer Service Representative
Arizona Tile LLC
03.2018 - 09.2018
Customer Service Representative/Order Desk/Showroom
Arizona Tile LLC
09.1997 - 03.2018
Branch & Showroom Manager
Los Angeles Tile Company
01.1985 - 09.1997
No Degree - TILE, NATURAL STONE, SLAB INSTALLATION
Ceramic Tile Institute of America
COSMETOLOGIST LICENSE - BIOLOGY,
Pasadena City College
Zoning Dividion
Pasadena City Hall
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