Leticia Menezes
Kissimmee,FL
Summary
I am a dedicated and proactive professional with extensive experience in the administrative sector, such as document organization, reception and administrative support, among other areas in which I have worked as a house cleaner and organizer, and also as a food delivery driver.
I seek to contribute by bringing efficiency and precision to my work, working with the team to achieve better results.
Overview
11
11
years of professional experience
Work History
Food Delivery Driver
Uber Eats and DoorDash
04.2024 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
House Cleaner
Self-employeed
03.2020 - Current
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Changed bed linens and collected soiled linens for cleaning.
- Regular cleaning, deep cleaning, moving-in and out, post construction, houses, apartments, offices and vacation homes.
Sales Administrative Assistant
ITA PECAS PARA SERVIÇOS COMÉRCIO E VEÍCULOS LTDA
01.2018 - 02.2020
- I was responsible for receiving customers, registering new customers, controlling the flow of people, invoicing new and used cars, purchasing used vehicles for sale and issuing Danfe invoices.
- Created and maintained reports, documents, and presentations to assist with administrative support.
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
- Promoted teamwork among colleagues by assisting with overflow work from other departments when necessary to ensure deadlines were met consistently across the board.
- Expedited contract execution by diligently reviewing documentation for accuracy and completeness before submission.
Cashier
SUPER ALPHA CHURRASCARIA
06.2017 - 01.2018
- I was responsible for operating the cash register, receiving people, and setting up and organizing the buffet.
- I ensured efficient and friendly customer service, as well as maintaining the impeccable presentation of the buffet.
- The experience gave me skills in customer service and event organization.
Call Center Representative
CSU CARDSYSTEM S/A
02.2015 - 05.2015
- I worked as a call receiver, I was responsible for providing customer service and providing support as a supervisor's assistant.
- I also worked as a junior supervisor, performing administrative assistant functions, and in the debt renegotiation sectors, helping clients pay or pay off their debts in installments and blocking and unblocking cards.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Production Line Assistant
DAKOTA NORDESTE
05.2014 - 12.2014
- I worked as a Young Apprentice in the Production Line Assistant area.
- I worked as an Administrative Assistant, responsible for printing and delivering reports.
- I carried out sales control and product registration for export and import, demonstrating organizational skills and attention to detail.
- Assisted supervisors with monitoring inventory levels, ensuring timely reordering of materials to prevent stockouts and delays in production.
Education
Associate of Business Administration - Business Administration
E.E.E.P Amélia Figueiredo De Lavor
Ceará, Brazil12.2014
High School Diploma - High School Teaching
E.E.E.P Amélia Figueiredo De Lavor
Ceará, Brazil12.2014
Skills
- Microsoft Power Point
- Microsoft Office
- Interpersonal communication
- Organizational skills
- Customer communication
- Hardworking and responsible
- Problem-solving
- Time management
- Customer service
- Conflict resolution
Personal Information
Date of Birth: 09/30/96
Languages
Spanish
Limited Working
English
Limited Working
Portuguese
Native or Bilingual
Timeline
Food Delivery Driver
Uber Eats and DoorDash
04.2024 - Current
House Cleaner
Self-employeed
03.2020 - Current
Sales Administrative Assistant
ITA PECAS PARA SERVIÇOS COMÉRCIO E VEÍCULOS LTDA
01.2018 - 02.2020
Cashier
SUPER ALPHA CHURRASCARIA
06.2017 - 01.2018
Call Center Representative
CSU CARDSYSTEM S/A
02.2015 - 05.2015
Production Line Assistant
DAKOTA NORDESTE
05.2014 - 12.2014
Associate of Business Administration - Business Administration
E.E.E.P Amélia Figueiredo De Lavor
High School Diploma - High School Teaching
E.E.E.P Amélia Figueiredo De Lavor
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