Leticia Pamela Bañuelos Arteaga
Denver,CO
Summary
Driven and versatile professional with experience at Federal Heights Family Dentistry, excelling in patient education and clinical support. Demonstrated ability to enhance patient relations and streamline procedures, achieving increased efficiency. Skilled in dental radiography and bilingual communication, I bring a proven track record of results through meticulous attention to detail and patient care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dental Assistant
Federal Heights Family Dentistry
02.2023 - Current
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared patient x-rays and images for dentist review.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Explained treatment procedures and instructed patients on home care guidelines.
Receptionist
Federal Heights Family Dentistry
10.2022 - Current
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Handled assignments independently with good judgement and critical thinking skills.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Operated multi-line telephone system to answer and direct high volume of calls.
Certified Server Trainer
IHOP Restaurants
06.2012 - 05.2020
- Ensured consistent excellence in service standards by continuously updating training materials to reflect current industry trends, menu updates, and company initiatives.
- Upheld high levels of professionalism in all aspects of server duties while serving as a role model for trainees.
- Mitigated conflict resolution situations effectively through active listening skills, empathetic responses, and constructive problem-solving strategies taught during trainings.
- Promoted a safe work environment by instructing servers on proper food handling practices and maintaining compliance with health regulations.
- Collaborated with management to identify areas of improvement within the server team, developing targeted training initiatives accordingly.
- Maintained high-quality standards with regular monitoring of server adherence to company policies and procedures.
- Contributed to restaurant success by sharing expertise in upselling techniques, resulting in increased average check amounts.
Paralegal Assistant
Bendinelli Law Firm P.C.
08.2009 - 06.2012
- Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
- Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
- Improved accuracy in document management through meticulous proofreading and editing of legal documents.
- Assisted attorneys in managing high-profile cases, ensuring timely completion of tasks and attention to detail.
- Ensured compliance with court deadlines by maintaining an organized calendar system for attorneys and staff.
- Transcribing by documenting dialogue or other audio to increase accessibility and keep records, coming from video tapes or audio tapes such as 911 calls, group meetings or phone calls. (typing speed 60 words per min)
- Bilingual in Spanish and English
Legal Secretary
Carmenate Law Firm
02.2007 - 11.2009
- Filed documents with courts on behalf of attorney.
- Received and placed telephone calls to clients and prospective clients.
- Developed and maintained filing and retrieval systems.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Transcribed documents mainly from audio recordings and 911 tapes.
Education
High School Diploma -
Westminster High School
Westminster, CO05.2007
No Degree - Business Administration And Management
Hidden Lake High School
Westminster, CO05.2007
Skills
- Equipment Sterilization
- Patient Relations
- Patient Education
- Clinical Support
- Patient Services
- Procedure Support
- Appointment Scheduling
- Dental Radiography
Certification
- Basic Life Support Training - American Safety Health Institute - 06/05/2023- 06/2025
- X-Ray Certification - American Registry of Radiologic Technologists - 01/2024
Languages
Spanish
Native or Bilingual
Timeline
Dental Assistant
Federal Heights Family Dentistry
02.2023 - Current
Receptionist
Federal Heights Family Dentistry
10.2022 - Current
Certified Server Trainer
IHOP Restaurants
06.2012 - 05.2020
Paralegal Assistant
Bendinelli Law Firm P.C.
08.2009 - 06.2012
Legal Secretary
Carmenate Law Firm
02.2007 - 11.2009
High School Diploma -
Westminster High School
No Degree - Business Administration And Management
Hidden Lake High School
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