Leticia Reyna
Santa Rosa
Summary
Qualified Office Management and Administration Professional for 26 years. Highly dependable, ethical and reliable leader. Recognized for strong focus on teamwork and achieving operational success. Professional track record of optimizing administrative functions and fostering productive work environment.
Overview
26
26
years of professional experience
Work History
Office Manager
Valley View Primary Home Care
06.1998 - Current
- Monitored employee performance for compliance with regulations and policies
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits
- Resolved customer complaints to maintain satisfaction and loyalty
- Uphold company standards by enforcing strict adherence to policies and procedures during all field activities
- Communicated with case workers regarding patients information or authorizations
- Audited paperwork to ensure compliance requirement.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced the quality of investigative documentation by maintaining thorough records and utilizing advanced database systems.
- Maintained confidentiality in accordance with agency policies while handling sensitive client information.
- Assisted families in understanding their rights during the investigation process while maintaining a respectful relationship.
- Managed high caseloads effectively, prioritizing tasks to meet strict deadlines and maintain compliance with state regulations.
- Documented all relevant information by filling out forms and completing case reports.
- Collaborated with healthcare providers to obtain necessary medical information for accurate decision-making on authorizations.
- Served as a liaison between patients, providers, and insurance companies, facilitating clear communication channels for optimal outcomes.
Education
High School Diploma -
La Feria High School
1994
Skills
- Field Operations
- Schedule Coordination
- Phone etiquette
- Attention to details
- Problem solving
- Customer Service
- Formatting documents
- Teamwork
- Office Management
- Office Administration
- Clear oral/written communication
- Customer Relations
- Scheduling and calendar management
- Mail handling
- Employee Supervision
- Human Resources
- Employee Training
- Documentation and control
- Policy Implementation
- Financial Reporting
- Financial Tracking
- Decision-Making
- Following Instruction
- Microsoft excel
- Computer skilled
- Scheduling
- Sorting and labeling
- Expense reporting
- Administrative support
- Multi-line phone proficiency
- Filing and data archiving
- Organization and Time Management
- Dependable and Responsible
- Planning and Coordination
- Staff Management
- Data Entry
- Written Communication
- Cash register operation
- Order taking
- Reports and documents
- Vesta/EVV skilled
Timeline
Office Manager
Valley View Primary Home Care
06.1998 - Current
High School Diploma -
La Feria High School
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