Leticia Reyna

Office Manager

Valley View Primary Home Care

06.1998 - Current

Monitored employee performance for compliance with regulations and policies
Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits
Resolved customer complaints to maintain satisfaction and loyalty
Uphold company standards by enforcing strict adherence to policies and procedures during all field activities
Communicated with case workers regarding patients information or authorizations
Audited paperwork to ensure compliance requirement.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Accomplished multiple tasks within established timeframes.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Enhanced the quality of investigative documentation by maintaining thorough records and utilizing advanced database systems.
Maintained confidentiality in accordance with agency policies while handling sensitive client information.
Assisted families in understanding their rights during the investigation process while maintaining a respectful relationship.
Managed high caseloads effectively, prioritizing tasks to meet strict deadlines and maintain compliance with state regulations.
Documented all relevant information by filling out forms and completing case reports.
Collaborated with healthcare providers to obtain necessary medical information for accurate decision-making on authorizations.
Served as a liaison between patients, providers, and insurance companies, facilitating clear communication channels for optimal outcomes.