LETICIA VILLAGOMEZ
Chicago,IL
Summary
Seeking a new full time position experience to utilize strong interpersonal skills, leadership, and teamwork with opportunity for growth and advancement. Very ambitious, determined, have the ability to develop effective working relationships for the prosperity of the business and able to multitask effectively. Great attitude, helpful, hard worker, efficient, independent and organized.
Overview
18
18
years of professional experience
Work History
CLAIMS ADMINISTRATOR
New World Van Lines
03.2021 - 12.2023
- When claim is received, claim is opened and assigned to claim adjuster.
- Email customer requesting pictures of damaged items or residence damage.
- Analyze, investigate, and settle domestic customer claims.
- Correspondence memos, letters, faxes and forms.
- Communicate with agents and drivers.
- Process payment to customer and vendors.
- Create spreadsheets for subrogation claims.
- Negotiate fair and reasonable resolutions.
- Subrogate third party companies for claims.
- Process claim once payout has been determined.
- Email requested documents for regular claims and subrogation claims.
- Communication between repair services for repairs that had to be done.
- Adhere to departmental guideline regarding timeliness in returning calls or emails productivity and accuracy.
- Accurately update computer system following standardized claims management guidelines.
- Keep department manager and other personnel advised of difficult claim issues.
- Handle and organized projects and additional tasks as assigned by department management.
- Represent and protect company in ethical and professional manner.
DATA PROCESSING PERSONNEL
Unique Repair Services
05.2019 - 01.2020
- Called technicians when problems occurred with parts and pricing.
- Called Samsung Ticket Creations to verify ticket information for company and customers.
- Answered calls when customers call in for information servicing and billing.
- Responsible for recoding correct amount of money received by customer on Service Desk.
- Accurately processed invoices numbers for products received from Samsung.
- Solve problems on tickets that have been submitted and not yet paid for.
- Billed out customers for services that have been received.
- Updated information and entered accurate data in QuickBooks.
- Organized and created spread sheets.
- Scanned and emailed documents.
- Filing, shredding, and copying paper.
- Accurate data entry.
CAREGIVER
Casa Central
03.2018 - 12.2019
- Responsible for maintaining a positive and professional relationship with participants.
- Provided in home care services according to the established plan of care.
- Maintained a service schedule and accurately recorded daily calendars as required.
- Assisted with meal planning and engaged in meal preparation as needed.
- Performed routine chores sweeping, mopping, dusting etc.
- Assisted with clothing, feeding, bathing etc.
CASHIER & SUPERVIOSR
Restaurant Depot & Jetro
03.2014 - 10.2016
- Opened and closed the store.
- Scanned items on carts and in order.
- Maintained clean and tidy check out areas.
- Entered accurate data in the JBS System.
- Supervised twelve cashiers in a fast-paced warehouse.
- Manage transactions with customers using cash registers.
- Cash reconciliation at the beginning and ending of the day.
- Collected $50,000.00 per day in cash, debit, credit, and checks.
- Tracked transactions on a balance sheet and report any discrepancies.
- Resolved customer complaints, guided them, and provide relevant information.
- Won awards for being the most fast and efficient cashier and supervisor.
CUSTOMER SERVICE REPRESENTATIVE
Auto Warehouse
09.2011 - 12.2013
- Addressed courteously customer concerns via inbound telephone calls.
- Maintained and ensured security and confidentiality of customer information.
- Communicated constantly via email and Microsoft Teams with manager, supervisors, and coworkers.
- Transferred calls to appropriate person and made sure messages were relayed to the manager.
- Called customer to let them know when payments were missed or were late.
- Took debit, credit information over the phone to make payments.
- Entered customer complaints and customers feedback into the system.
- Accurate data entry was submitted daily into the system.
CASHIER & WAITRESS
Latin American Restaurant
01.2006 - 01.2010
- Communicated in Spanish and English with customers from diverse cultures.
- Took customers' orders food and beverages in a dining establishment.
- Learned and adapted best practices quickly on the job.
- Placed food and orders in the appropriate bags and boxes.
- Cleaned and arrange eating, service, and kitchen spaces.
- Help kitchen staff when need.
- Inventory restaurant supplies.
- Managed transactions with customers.
- Collected payments whether in cash or credit.
- Issued receipts and change.
SUMMERCAMP COUNSELOR
Union League Boys & Girls Club
01.2006 - 01.2010
- Accurately entered children attendance daily on computer.
- Supervised children ages five to ten years old.
- Chaperoned children on field trips to parks and swimming pools.
- Managed behavior of those that had difficulty listening or understanding.
- Helped rearrange lunchroom and serve children lunches.
- Accurately filled out incident reports and processed them through the system.
OFFICE ASSISTANT
Union League Boys & Girl Club
09.2007 - 06.2009
- Met and greeted parents.
- Updated QuickBooks.
- Answered phone calls.
- Ordered office supplies.
- Filed away documents.
- Maintained office clean and organized.
- Coordinating events as necessary.
- Scanned, faxed, and emailed documents
- Responded to emails, relayed messages to manager.
- Organized and created new spreadsheets for events.
- Updating paperwork, maintaining documents, and word processing.
- Performing general office clerk duties and errands.
- Creating, maintaining, and entering information into databases.
- Assisted with handling new child member applications, receiving payments for memberships, parents' concerns, scheduling meetings with parents.
Education
HIGH SCHOOL DIPLOMA -
Roberto Clemente Community Academy High School
Chicago, IL06.2010
Skills
- Bilingual: Spanish/English
- Ability To Work Under Pressure
- Organization
- Reliability
- Microsoft Word/Excel
- QuickBooks
References
- FORMER MANAGER Carlos Alba (773) 971-9111
- FORMER SUPERVISOR Yesenia Gonzalez (773) 629-9295
Hobbies and Interests
I WOULD LIKE TO OBTAIN AS MUCH KNOWLEDGE AND EDCATION AS POSSIBLE TO FURTHER MY FUTURE GOALS.
Timeline
CLAIMS ADMINISTRATOR
New World Van Lines
03.2021 - 12.2023
DATA PROCESSING PERSONNEL
Unique Repair Services
05.2019 - 01.2020
CAREGIVER
Casa Central
03.2018 - 12.2019
CASHIER & SUPERVIOSR
Restaurant Depot & Jetro
03.2014 - 10.2016
CUSTOMER SERVICE REPRESENTATIVE
Auto Warehouse
09.2011 - 12.2013
OFFICE ASSISTANT
Union League Boys & Girl Club
09.2007 - 06.2009
CASHIER & WAITRESS
Latin American Restaurant
01.2006 - 01.2010
SUMMERCAMP COUNSELOR
Union League Boys & Girls Club
01.2006 - 01.2010
HIGH SCHOOL DIPLOMA -
Roberto Clemente Community Academy High School
Similar Profiles
Stephen HeinemanStephen Heineman
Lead Mover/Driver at New World Van LinesLead Mover/Driver at New World Van Lines
ANDRE JOHNSONANDRE JOHNSON
General Manager of Operations at New World Van LinesGeneral Manager of Operations at New World Van Lines
JACQUELINE KLEIDERMANJACQUELINE KLEIDERMAN
Senior Moving Consultant at NEW WORLD VAN LINESSenior Moving Consultant at NEW WORLD VAN LINES