Marisol Molina
Montclair,CA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
12
12
years of professional experience
Work History
Ward Clerk Transcriber
Kaiser Permanente
04.2024 - Current
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Supported office staff and operational requirements with administrative tasks.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy Dialysis department.
- Documented latest information in computer system and printed paperwork.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Stored and retrieved permanent records on daily basis.
Administrative Clerk
Little Ray Of Sunshine Clinic
04.2019 - Current
- Improved clinic efficiency by streamlining administrative processes and implementing new scheduling systems.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Reduced patient wait times by optimizing appointment scheduling and effectively managing staff workload.
- Coordinated patient care services with staff, physicians, patients and other practice departments.
Hair Treatment Specialist
My Hair Helpers Clinic
10.2016 - 04.2019
- Improved patient outcomes by developing and implementing customized treatment plans based on individual needs.
- Enhanced patient satisfaction through compassionate care and effective communication with patients and their families.
- Collaborated with multidisciplinary treatment teams to provide comprehensive care for patients, resulting in more efficient resource utilization.
- Educated patients on coping strategies and self-care techniques, empowering them to take an active role in their recovery process.
Front End Supervisor
Erewhon Natural Foods Market
03.2012 - 01.2017
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
Education
High School Diploma -
Richard Alonzo
Los Angeles, CA06.2010
Skills
- Billing and Invoicing
- Correspondence Preparation
- Database Entry
- Document Management
- Expense Reports
- Word Processing
- Basic Accounting
- [Software] Proficient
- Document Typing and Formatting
- BLS Trained
- QBS Certified (Bilingual)
Languages
Spanish
Native or Bilingual
Timeline
Ward Clerk Transcriber
Kaiser Permanente
04.2024 - Current
Administrative Clerk
Little Ray Of Sunshine Clinic
04.2019 - Current
Hair Treatment Specialist
My Hair Helpers Clinic
10.2016 - 04.2019
Front End Supervisor
Erewhon Natural Foods Market
03.2012 - 01.2017
High School Diploma -
Richard Alonzo
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