Letisha Anderson
Fairfax,VA
Summary
Results-oriented professional with a strong background in customer service, public safety, and security. Specializes in optimizing security operations, enhancing customer satisfaction, and driving organizational success through strategic planning and efficient execution. Motivated individual with a diligent work ethic, adaptability, and outstanding interpersonal abilities.
Overview
15
15
years of professional experience
Work History
Client Solutions Center Specialist
National Apartment Association
Arlington, VA
07.2022 - Current
- Answers, screens, and processes a high volume of calls daily, with a call management system and web-based communications.
- Consistently achieved performance goals in contact quality, productivity, and schedule adherence.
- Facilitates cross-departmental communication to identify opportunities and issues.
- Acts as a subject matter expert on NAA's products, programs, and services.
- Performs monetary transactions, such as processing invoice payments.
- Resolves customer inquiries, questions, and concerns to consistently offer quality service, and meet performance benchmarks.
- Keeps records of customer interactions or transactions, thoroughly recording details of inquiries.
Emergency Communications Technician
Metropolitan Washington Airports Authority
Arlington, VA
03.2010 - 03.2022
- Handled both emergency and non-emergency aid requests for Police, Fire, and Emergency Medical Services
- Monitored Aegis/CCure systems for security alarms
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Operated a variety of specialized computer-aided dispatch programs used by dispatchers during emergencies.
Education
DCJS Security Officer Core Subjects -
D&D Security Training Academy
Alexandria, VA05.2022
Bachelors - Business Management
Strayer University
Alexandria, VA09.2015
Skills
- Inbound phone calls
- Data Gathering
- Empathy
- Problem Solving/Resourcefulness
- Communication
- Active Listening
- Patience
- Adaptability
- Flexibility
- Cross-functional coordination
- Call handling
- Complaint Management
- Complaint resolution
- Payment Processing
- Interpersonal Skills
- Verbal and written communication
- Skilled in Microsoft Applications
- Proficiency in Computer Aided Dispatcher software
- Experienced in Salesforce CRM Solutions
References
References available upon request.
Timeline
Client Solutions Center Specialist
National Apartment Association
07.2022 - Current
Emergency Communications Technician
Metropolitan Washington Airports Authority
03.2010 - 03.2022
DCJS Security Officer Core Subjects -
D&D Security Training Academy
Bachelors - Business Management
Strayer University
Similar Profiles
Shaun RobinsonShaun Robinson
Certificate of Apartment Maintenance Technician at National Apartment AssociationCertificate of Apartment Maintenance Technician at National Apartment Association
Savannah HixonSavannah Hixon
Event Staff at ProMedia Publishing LLC (National Muscle Car Association/National Mustang Racers Association)Event Staff at ProMedia Publishing LLC (National Muscle Car Association/National Mustang Racers Association)
MUHAMMAD Saad MEMONMUHAMMAD Saad MEMON
Leasing Consultant at National Apartment ManagementLeasing Consultant at National Apartment Management
Melissa ChounlmanyMelissa Chounlmany
Fine Jewelry Consultant at Brilliant EarthFine Jewelry Consultant at Brilliant Earth
Allie KentAllie Kent
Cashier at Candy KitchenCashier at Candy Kitchen