Letisha Autrey
Avondale,AZ
Summary
Proven leader and customer service expert from DHL Express, adept in problem resolution and Microsoft Office , enhanced customer satisfaction and loyalty through exceptional service and empathy. Skillfully managed team at Agua Del Sol LLC, driving sales growth and operational efficiency. Achieved consistent performance excellence, demonstrating outstanding communication and critical thinking skills.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
DHL Express
02.2022 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Addressed customer account discrepancies and concerns.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Adapted to new applications and maintained knowledge of current technologies.
- Exhibited high energy and professionalism when dealing with clients and staff.
General Manager
Agua Del Sol LLC
03.2015 - 01.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
GED -
Brookline College - Phoenix
Phoenix, AZ08.2013
Patient Care Tech Certification - Medical Assisting
Brookline College - Phoenix
Phoenix, AZ08.2013
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Customer Complaint Resolution
- File Management
- Complaint Handling
- Service-oriented self-starter
- Microsoft Office Suite proficiency
- Call Control
- Inbound Call Management
- De-Escalation Techniques
- Inbound Customer Service
- Customer Focus
- Exemplary work ethic
- Account Management
- Delivery Tracking
- Problem-solving abilities
- Computer Proficiency
- Active Listening
- Scheduling
- Product Knowledge
- Data Collection
- Microsoft Excel
- Critical Thinking
- Call Management
- Professional telephone demeanor
- Complaint resolution
- Administrative Support
- Staff Training
- Building rapport
- Follow-up skills
- Money handling abilities
- Documentation
- Microsoft PowerPoint
- Medical terminology knowledge
- Delivery Scheduling
Timeline
Customer Service Agent
DHL Express
02.2022 - Current
General Manager
Agua Del Sol LLC
03.2015 - 01.2020
GED -
Brookline College - Phoenix
Patient Care Tech Certification - Medical Assisting
Brookline College - Phoenix