Hi, I’m
LETISHA BOSKEY
Greensboro,NC
Summary
Over 18 years of experience support leaders in management and executive roles. Responsible HR Assistant and Administrative Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
10
years of professional experience
Work History
MainStreet Family Urgent Care
Clinic Manager
01.2023 - Current
Job overview
- Hired, trained and supervised employees to maintain team of high performers.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Budgeted for resources to control expenditure and maximize profits.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Hilton Garden Inn Hotel
Guest Service Representative (P/T)
10.2021 - 03.2023
Job overview
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
CommScope, Inc
Executive Administrative Assistant/Human Resources Assistant
01.2019 - 09.2021
Job overview
- Responds to emails and other correspondence to facilitate communication and enhance business processes.
- Orchestrate successful conferences, including associated travel for all speakers and attendees, facilities and support services.
- Produce accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Use Microsoft Outlook to coordinate meetings, appointments and tasks for senior executives.
- Maintain office supplies inventory by checking stock and ordering new supplies as needed.
- Distribute company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
- Greet arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Perform various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Deliver friendly assistance with new hires throughout interviewing and hiring process.
- Assist with meetings and presentations within company.
- Review job applications to identify, vet and recommend optimal candidates.
Doubletree By Hilton
Manager of Operations
02.2015 - 11.2018
Job overview
- Resolve customer issues, complaints, problems in quick, efficient manner to maintain high level of customer satisfaction and quality service.
- Supervise operations of front desk to ensure optimal level of service and hospitality is provided to guests.
- Employee Time & Labor Reporting through Paychex Systems.
- Supervised team of 11 front desk agents and helped to resolve issues arising during shifts.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw day-to-day operations of 176-room hotel.
- Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Increased customer service ratings through personable service.
- Updated team members about changes in hotel products, services, pricing and policies.
Source Receivables Management
Collection Specialist
06.2017 - 03.2018
Job overview
- Achieved performance goals on consistent basis.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Used skip tracing and other techniques to locate debtors.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Maintained high volume of calls to meet demands of busy group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Performed prescribed scripts and utilized friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
Courtyard By Marriott
Front Desk Associate
10.2013 - 01.2015
Job overview
- Used Fosse to process reservations, check-ins and check-outs.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered guest questions and referred to local points of interest.
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Education
Wake Technical Community CollegeRaleigh, NC
Associate from Business Management
06.2020
Craven Community CollegeNew Bern, NC
GED from General Studies
12.2002
Skills
- Organization and planning
- Equal opportunities facilitation
- Benefits and compensation management
- Personnel recruitment
- Maintaining Files
- Complaint resolution
- Inbound and Outbound Calling
- Creative problem solving
Timeline
Clinic Manager
MainStreet Family Urgent Care
01.2023 - Current
Guest Service Representative (P/T)
Hilton Garden Inn Hotel
10.2021 - 03.2023
Executive Administrative Assistant/Human Resources Assistant
CommScope, Inc
01.2019 - 09.2021
Collection Specialist
Source Receivables Management
06.2017 - 03.2018
Manager of Operations
Doubletree By Hilton
02.2015 - 11.2018
Front Desk Associate
Courtyard By Marriott
10.2013 - 01.2015
Wake Technical Community College
Associate from Business Management
Craven Community College
GED from General Studies
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