Letisha Butler
Houston
Summary
Integrity driven leader with 16 years of experience guiding individuals through various decision-making processes. Skilled at building relationships, evaluating needs, and simplifying complex information to help clients make empowered decisions. Recognized as a trusted leader, an exceptional team player, and a motivated employee.
Overview
16
16
years of professional experience
Work History
Remote Operations Analyst
Terminix
03.2022 - Current
- Oversaw regional sales operations and logistics reporting, supporting both field sales teams and customer service functions.
- Partnered with Regional Directors, Area VPs, and local managers to create new workflows and streamlining processes to increase client satisfaction.
- Engaged with customers across phone and chat channels to arrange appointments and provide helpful information.
- Utilized data-driven analysis to optimize markets and territories to improve service delivery efficiency.
- Created a unique step-by-step workflow that integrated into the company’s training manual.
Benefits Enrollment Specialist
Alight Solutions
02.2016 - 02.2022
- Advised clients on health and benefits enrollment options, guiding them through eligibility requirements.
- Reviewed and processed applications with accuracy while maintaining compliance with federal regulations.
- Developed strong relationships with various clients by providing an educational and engaging experience.
- Obtained knowledge of Medical, Dental, Vision, 401k, FSA, HSA, LOA, Life Insurance and HIPAA policies.
Customer Support Specialist
The Go Solutions
12.2009 - 02.2016
- Delivered empathetic, customer-first support that consistently improved satisfaction scores and encouraged repeat business.
- Collaborated with cross-functional teams to escalate complex issues and ensure seamless customer experiences.
- Educated customers on available products, services, and self-service tools to increase understanding and reduce repeat inquiries.
- Monitored customer interactions to identify trends, provide feedback, and recommend process improvements that enhanced overall service efficiency.
Education
Bachelor of Business Administration - Marketing
Sam Houston University
Huntsville, TXSkills
- CRM Software / Salesforce / Total Benefits Administration
- Microsoft Suite Programs (Word, Excel, Outlook) Google Sheets
- Data Analysis & Documentation
- Teamwork & Collaboration
- Time Management & Adaptability
- Communication & Problem-Solving
Timeline
Remote Operations Analyst
Terminix
03.2022 - Current
Benefits Enrollment Specialist
Alight Solutions
02.2016 - 02.2022
Customer Support Specialist
The Go Solutions
12.2009 - 02.2016
Bachelor of Business Administration - Marketing
Sam Houston University