Letisha Cole
Reno,NV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
23
23
years of professional experience
Work History
SMALL BUSINESS OWNER
OHANA TIME : PET SITTING & DOG WALKING
2018.10 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Give animals proper attention to promote secure environment in owner's absence.
- Prepared food and water following instructions from pet owners.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email, and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Grew business over 80 clients yearly
MANAGER
BOOBOO'S BUDDIES PET HOTEL
2018.10 - 2022.01
- Managed daily operations of pet hotel
- Managed and motivated 20 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees, animals and customers.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Backed up staff by assisting with difficult behavioral situations.
CO-FOUNDER
TAHOE HUSKY RESCUE
2015.08 - 2018.05
- Provide foster care, veterinarian expenses, food, shelter and supplies until permanent placement via adoption
- Meet & greets, home checks, travel and application all included in adoption process
- Create and develop documentation, director/creator of all Social Media, and develop and maintain Rescue's website
- Planned and promoted multiple fundraisers, social events, and training
- Directed and coordinated rescue's involvement in multiple festivals
- Oversaw and managed all volunteers, collect all funds to support rescue and prepare annual budgets, create marketing materials, implement brand strategy and secure sponsors/ supporters
- Complied with mandated organizational and regulatory mandates to maintain patient safety and privacy
- Increased adoptions by 10% yearly
OPERATIONS COORDINATOR
NEVADA DEPARTMENT OF MOTOR VEHICLES
2013.01 - 2016.01
- Responsible and accountable for activities of main DMV office in Carson City along with seven Northern outlining rural offices
- This included but not limited to inventory, budget, FMLA & workers compensation cases, recruitment & hiring, facilities management, processing subpoenas
- Liaison for Registrar of Voters and Secretary of State, responsible for all vehicles assigned to Carson City office, Safety Committee coordinator, and acting manager when manager was unavailable to employees and customers
- Which included performance evaluations, work performance standards, scheduling, work assignment and review, training and discipline
- Administered program by planning, coordinating and managing services and activities in accordance with legal and regulatory requirements and established program performance standards and objectives
- Recommended, interpreted, implemented and disseminated regulations, policies and procedures related to program operations, as well as reviewed amendments to applicable laws and regulations and incoming policy or procedural information for interpretation and distribution amongst staff
- Monitored program activities through on-site visits and/or review of reports and records to ensure compliance with federal and/or State laws for eight DMV offices
- Conducted training and/or provided technical assistance for management and staff, along with monitoring compliance of required training for all staff.
SUPERVISOR
NEVADA DEPARTMENT OF MOTOR VEHICLES
2005.01 - 2013.10
- Monitored workflow to improve employee time management and increase productivity.
- Created and trained business rules, policies and procedure
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Creation and revision of policies and procedure to ensure compliance with NRS, NAC, and Federal
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans
- Managed over 100 employees
DMV SERVICES TECHNICIAN
NEVADA DEPARTMENT OF MOTOR VEHICLES
2000.04 - 2005.12
- Presented clear and concise explanations of governing rules and regulations
- Edited letters and written material for correspondence
- Verified transactions, processed paperwork and entered information into databases and reports
- Ensuring quality control of titling documents for all DMV offices in Nevada
- Participated in team meetings and training sessions to stay informed about updated state laws and federal regulations
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Managed 25-30 employees in Title Department and Central Services Mailroom
Education
High School Diploma -
Coleville High School
Coleville, CA06.1999
Skills
- Customer Service
- Strategic planning
- Business development
- Administrative & Clerical Skills
- Microsoft Excel, Microsoft Outlook, Microsoft Power Point, Microsoft Word
- Professional Skills - Facilities Management, Government relations, Human Resources/ Personnel
- Interviewing & Hiring, Managerial, Investigations, Polices and Procedure development, Research
- Supervisory Experience, Worker's Compensation, Safety & Risk Management
Timeline
SMALL BUSINESS OWNER
OHANA TIME : PET SITTING & DOG WALKING
2018.10 - Current
MANAGER
BOOBOO'S BUDDIES PET HOTEL
2018.10 - 2022.01
CO-FOUNDER
TAHOE HUSKY RESCUE
2015.08 - 2018.05
OPERATIONS COORDINATOR
NEVADA DEPARTMENT OF MOTOR VEHICLES
2013.01 - 2016.01
SUPERVISOR
NEVADA DEPARTMENT OF MOTOR VEHICLES
2005.01 - 2013.10
DMV SERVICES TECHNICIAN
NEVADA DEPARTMENT OF MOTOR VEHICLES
2000.04 - 2005.12
High School Diploma -
Coleville High School
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