Summary
Overview
Work History
Education
Skills
Timeline
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Letisha Lee

Point Pleasant,WV

Summary

Dynamic Operations Manager with a proven track record at Rural King, driving business growth through data-driven decision-making and innovative process improvements. Skilled in team leadership and performance enhancement, I successfully streamlined operations, ensuring compliance and fostering collaboration, resulting in significant productivity gains and enhanced operational performance.

Overview

16
16
years of professional experience

Work History

Operation Manager

Rural King
08.2020 - Current
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.
  • Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
  • Streamlined operational processes by identifying inefficiencies and implementing best practices.
  • Improved overall productivity with the introduction of innovative process improvement initiatives.
  • Ensured compliance with industry regulations and company policies, mitigating potential risks.
  • Spearheaded continuous improvement projects, resulting in enhanced business performance.
  • Led cross-functional teams to achieve company goals, fostering collaboration and communication.
  • Managed crisis situations effectively by developing response plans in advance.
  • Developed comprehensive training programs for staff, enhancing team performance and skill sets.

Gm Manager

Domino's Pizza
05.2017 - 08.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.

Front Line

Ford Motor Plant
05.2009 - 11.2019
  • Assisted in implementing new marketing initiatives that contributed to increased foot traffic in the store or establishment.
  • Consistently met performance goals, utilizing strong multitasking and prioritization skills.
  • Contributed to revenue growth by upselling products and services when appropriate, following company guidelines.
  • Trained new employees on company policies, procedures, and best practices, fostering a supportive learning environment for their development.

Education

Point Pleasant Jr Sr High
Point Pleasant, WV
05.2008

Skills

  • Operational excellence
  • Business analysis
  • Organizational development
  • Safety management
  • Workforce planning
  • Logistics management
  • Teamwork and collaboration
  • Organizational structuring
  • Relationship building
  • Team leadership
  • Decision-making
  • Operations oversight
  • Operations management
  • Inventory tracking and management
  • Performance improvements
  • Customer relations
  • P&L management
  • Customer service
  • Logistics
  • Customer service management
  • Employee reviews
  • Effective leader
  • Performance improvement
  • Sales coaching
  • Employee relations
  • Delegating work
  • Scheduling
  • Staff training/development
  • Cost control
  • Data management
  • Staff management
  • Employee motivation
  • KPI tracking
  • Management team building
  • Delegation
  • Performance evaluation and monitoring

Timeline

Operation Manager

Rural King
08.2020 - Current

Gm Manager

Domino's Pizza
05.2017 - 08.2020

Front Line

Ford Motor Plant
05.2009 - 11.2019

Point Pleasant Jr Sr High

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