Letisha McDuffy
Indianola,MS
Summary
Seeking a position where I can utilize my previous work experience as well as my education give excellent customer services and communications skills. Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality.
Overview
22
22
years of professional experience
Work History
Benefit Program Specialist II
Mississippi Department Of Human Services
02.2019 - Current
- Work and approve snap/tanf cases, interview clients to confirm if their households are eligible for state benefits
- Send, receives, and distributes electronic mail and telephone Fax documents, data entry, answer inquiries related to general policy, programs, and activities of the office
- Receives incoming telephone calls, use office automation software packages and equipment to type, format letters, daily reports
- Daily reports, make sure all cases are approved and documented and scanned into system, review policy and procedures for each household, scheduled appointments for all clients.
- Managed customers' database accounts by performing customer verification and processing benefit enrollments
- Worked closely with benefits providers to resolve eligibility errors.
Registered Medical Assistant
Bolívar Wound Care
08.2013 - 09.2017
- Assist with wound care exams, collect co-payments, assists with establishing and maintaining medical records request, Allscripts EMR, appointment Scheduling, collections, triage telephone inquiries, data entry, Phlebotomist, medical insurance verification, admitting and discharging new and old patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Call and faxed pharmacies to submit prescriptions and refills.
- Prepared lab specimens for diagnostic evaluation
- Obtained and documented patient medical history, vital signs and current complaints at intake
Registered Medical Assistant
Associated Women’s Healthcare
03.2006 - 04.2011
- Collections, copayments
- educated patients on pregnancy
- triage telephone inquiries
- data entry
- work with 4 OB/GYN physicians
- phlebotomist
- screen and input patient’s vital signs and condition in Centricity EMR, insurance verification, appointment scheduling
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted physicians with minor surgeries
- Verified patient insurance coverage and collected required co-payments.
Registered Medical Assistant
Dr. David W.I. Fong
01.2002 - 03.2006
- Triage telephone inquires on 7-line system,
- phlebotomist
- arrange medical data, collection of copayments
- EMT dispatcher
- assist with exams, appointment scheduling, and arrange for level II sono referrals.
- Sanitized, restocked, and organized exam rooms
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assisted physicians with minor surgeries, including preparing rooms and sterilizing instruments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Prepared and administered medications to alleviate patient symptoms.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
High School Diploma -
Jones Metropolitan High School
Chicago, IL06.1993
Horizon Career Medical College
Merrillville, INSome College (No Degree) -
Richland Community College
Dallas, TXPharmacy Technician - Pharmacy Technician
Board of Pharmacy
Online03.2020
Skills
- Compensation and Benefits
- Special Projects
- Benefit Assessment
- Auditing Dependents
- Document Control
- Telephone Interviews
- Case Report Management
- Documentation
- Clerical Support
Timeline
Benefit Program Specialist II
Mississippi Department Of Human Services
02.2019 - Current
Registered Medical Assistant
Bolívar Wound Care
08.2013 - 09.2017
Registered Medical Assistant
Associated Women’s Healthcare
03.2006 - 04.2011
Registered Medical Assistant
Dr. David W.I. Fong
01.2002 - 03.2006
High School Diploma -
Jones Metropolitan High School
Horizon Career Medical College
Some College (No Degree) -
Richland Community College
Pharmacy Technician - Pharmacy Technician
Board of Pharmacy
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