Letisha Pancho
Patient Access Representative
Waimea,HI
Summary
Dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Patient Access Representative
Kauai Veterans Memorial Hospital
Waimea, HI
11.2015 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Determined patient financial needs and referred eligible patients to our financial counselor to obtain financial assistance.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed registration functions to serve as initial contact point for outpatient surgery services.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Clinic Receptionist
West Kauai Clinic
Waimea, HI
12.2012 - 10.2015
- Processed payments from patients for co-pays and uninsured visits.
- Upheld positive reputation of medical office by setting friendly tone and maintaining politeness.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Maintained medical record database with up-to-date patient information and provided information to other providers.
- Optimized patients' satisfaction and provider time by scheduling appointments in person or by telephone.
- Collected personal, medical and insurance information to provide accurate verification of benefits.
- Greeted patients, scheduled appointments and maintained records and accounts.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
Sales Representative
Ventures Associates
Lihue, HI
01.2012 - 12.2012
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Increased sales by offering advice on purchases and promoting additional products.
- Developed and delivered engaging sales presentations to convey product benefits.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Executed direct sales from manufacturers to customers to improve profitability within retail environment.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Sales Associate
Sunglass Hut - Luxottica
Koloa, HI
07.2011 - 02.2012
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained records related to sales, returns and inventory availability.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Recommended accessories and complementary purchases to boost revenue.
- Answered customer questions about sizing, accessories and merchandise care.
- Processed product returns and assisted customers with other selections.
Education
High School Diploma -
Waimea High School
Waimea, HI 09.1999 - 06.2003
Skills
Fee Collection
Information Collection
EMR
Insurance Verification
Eligibility Determination
Insurance billing
Till counting
Document filing
Payment collection
System updates
Medical insurance
Appointment Scheduling
Insurance verifying
Timeline
Patient Access Representative
Kauai Veterans Memorial Hospital
11.2015 - Current
Clinic Receptionist
West Kauai Clinic
12.2012 - 10.2015
Sales Representative
Ventures Associates
01.2012 - 12.2012
Sales Associate
Sunglass Hut - Luxottica
07.2011 - 02.2012
High School Diploma -
Waimea High School
09.1999 - 06.2003