Letisha Roundtree Brewer
Eastman,GA
Summary
Demonstrates proven ability to meet stringent deadlines while providing exceptional customer service and upholding high-quality standards.
Overview
8
8
years of professional experience
Work History
Income Tax Preparer
TurboTax
United States
08.2022 - 09.2024
- Prepared individual and business tax returns using TurboTax software.
- Reviewed client financial documents to ensure accuracy and compliance with tax regulations.
- Assisted clients in understanding tax deductions and credits applicable to their situations.
- Maintained up-to-date knowledge of federal and state tax laws and regulations.
- Conducted quality checks on completed tax returns for accuracy before submission.
- Provided exceptional customer service, addressing client inquiries promptly and professionally.
- Collaborated with team members to streamline the tax preparation process for efficiency.
- Educated clients on best practices for record-keeping throughout the year.
- Stayed current on changing tax laws and regulations to provide the most accurate advice to clients.
- Built strong relationships with clients through excellent communication skills, ensuring repeat business year after year.
- Maximized client savings by identifying deductions and tax credits through thorough review of financial documents.
- Conducted thorough research on unfamiliar tax situations to ensure proper treatment within client returns.
- Increased client satisfaction with the timely preparation and filing of income tax returns, meeting strict deadlines.
- Maintained confidentiality of client information by securely storing documentation and implementing strict privacy protocols.
- Managed a diverse caseload of clients across various industries, adapting quickly to meet each individual''s unique needs.
- Demonstrated attention to detail while preparing complex tax returns for individuals, partnerships, corporations, and trusts.
- Provided exceptional customer service to resolve issues quickly, resulting in positive feedback from clients.
Medical Supplies Customer Service Associate
Medicare Solutions Inc
United States
04.2019 - 09.2021
- Resolved customer inquiries through effective communication and problem-solving skills.
- Assisted clients with Medicare enrollment processes, ensuring accurate information submission.
- Coordinated training sessions for new team members on company policies and procedures.
- Managed high-volume call traffic while maintaining quality service standards.
Customer Service Specialist
Apple Support
United States
01.2017 - 11.2018
- Assisted customers with inquiries and resolved issues efficiently.
- Provided support in maintaining product knowledge to enhance customer interactions.
- Handled routine transactions accurately while ensuring a positive customer experience.
- Collaborated with team members to improve service delivery processes.
- Adapted quickly to new systems and tools for enhanced service efficiency.
- Documented customer feedback to identify trends and areas for improvement.
- Participated in training sessions to develop skills and product knowledge further.
- Supported promotional initiatives by informing customers about new products and services.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
Education
GED - Ged
Oconee Fall Line Technical College
Sandersville, GA06.2014
Skills
- Income tax preparation
- Federal and state tax returns
- Tax computing
- Deadline oriented
- Client confidentiality
- Tax software proficiency
- Ethical practices
- Mathematical calculations
- Audit support
- Continuing education
- Accounting principles
- Research
- Tax law expertise
- Tax planning strategies
- Organization skills
- Tax-related research
- Local, state, and federal tax returns
- Relationship building
- Client communication
- Verbal/written communication
- Financial statements
- Data inputting
- Quality improvement
- Payroll processing
- Tax return preparation
- Tax audit procedures
- Bookkeeping
- Data gathering
Timeline
Income Tax Preparer
TurboTax
08.2022 - 09.2024
Medical Supplies Customer Service Associate
Medicare Solutions Inc
04.2019 - 09.2021
Customer Service Specialist
Apple Support
01.2017 - 11.2018
GED - Ged
Oconee Fall Line Technical College