Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Independent Contractor
Instacart
11.2017 - Current
Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Consulted with customers to assess needs and propose optimal solutions.
Collaborated closely with clients to better understand entire project scope.
Introduced new methods, practices, and systems to reduce turnaround time
Devised and implemented processes and procedures to streamline operations.
Developed effective improvement plans in alignment with goals and specifications.
Conducted regular reviews of operations and identified areas for improvement.
Ability to meet team, individual and management objectives.
Frequently inspected production area to verify proper equipment operation.
Evaluated staff performance and provided coaching to address inefficiencies.
Evaluated customer needs and feedback to drive product and service improvements.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Office Manager
March Of Dimes
11.2004 - 06.2009
Monitored and maintained office supplies and inventory.
Coordinated schedules, meetings and appointments.
Prepared letters, presentations and reports.
Processed invoices and managed budgets.
Assigned and monitored clerical, administrative and secretarial responsibilities and tasks for an office of 10.
Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requests are reviewed and approved and that clerical functions are properly assigned and monitored.
Arranged, scheduled and oversaw all necessary repairs of office equipment.
Handling and processing of all monies received in office.
Administrative Medical Clerk
Dr. Michael Hotchkiss, OB GYN
02.2002 - 10.2004
Adhered to strict HIPAA guidelines to protect patient privacy.
Received, recorded and filed medical payments by check, cash, and credit card.
Prepared patient charts by gathering and organizing medical records ahead of appointments.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Provided prompt, polite and professional in-person and telephone customer service.
Updated patient information and insurance details for accurate electronic medical records.
Registered patients and completed associated paperwork for accurate records.
Scheduled appointments for doctor visits and procedures.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Reconciled daily payments received and prepared deposits for smooth office finances.
Performed various administrative tasks by filing, copying and faxing documents.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Obtained payments from patients and scanned identification and insurance cards.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Retirement Plan Specialist
Merrill Lynch
03.1997 - 06.2000
Responsible for providing clients with clear information and specific details on their retirement and benefit plans.
Error free processing of financial transactions including stock, money market and mutual fund options.
Navigated through multiple applications, systems, tools and resources to clearly articulate complete and accurate information to client's questions and inquiries.
Proactively identified and escalated risks and seeking opportunities to improve clients' experiences.