Letisha Stokes
Bellingham,WA
Summary
Proven leader with a track record of facilitating growth and expansion at Associates in Mental Health, doubling annual revenue through strategic management and policy implementation. Expert in staff supervision, HIPAA compliance, and fostering cross-cultural competency. Excel at identifying solutions and adapting to change, ensuring both operational efficiency and a supportive environment.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Office Manager
Associates in Mental Health
2008.05 - Current
- Supervised and oversaw an office staff of three employees and supported a team of up-to, 28 private practice mental health clinicians. Interviewed, hired and trained all office staff, initiating and maintaining HIPPA compliance. Conducted new member (clinician) orientation, with an introduction to the Association's policy and procedures.
- Responsible for medical claim processing, account receivable/payable, quarterly tax filing, employee and provider payroll, W2 and 1099 maintenance and distribution, annual budget preparation and monthly budget presentation, provider insurance credentialing and contract negotiations. Managed the corporation through a time of growth and expansion, increasing provider membership, doubling annual revenue, and implementing office wide computer system upgrades.
- Organized and attended executive committee and general membership meetings, distributed agendas, recorded minutes and finalized logistics of location and catering.
- Established and maintained line of communication between office staff, governing board and community at large, fielding complaints and implementing procedures.
- Fielded and placed client, physician and insurance referrals with providers, often navigating highly sensitive and confidential situations.
Manager
Cedar Springs Renewal Center
2004.03 - 2004.11
- On-site, live-in manager.
- Oversaw program planning, event organization.
- Guest and chef services
Manager
Plum Creek Cellars
1997.04 - 1999.05
- Managed wine tasting room, hired and trained staff, developed and implemented policy and procedure manual.
- Responsible for wine sales and client hospitality.
- Traveled for industry events and promotion.
Education
Bachelor of Arts - Psychology And Spanish
Western Washington University
Bellingham, WA12.2003
Skills
- Ability to work independently, while also collaborating with a team.
- Creative problem solver, who can identify issues and seek out solutions
- Staff management and team supervision
- Policy development, presentation, and implementation
- Detailed record maintenance and bookkeeping
- Quickly adapt to changing situations
- Effectively multi-task and prioritize for maximum efficiency
- Communicate and engage on sensitive topics
- Cultivate an environment of support and awareness
- Cross culture competency
Certification
- HIPPA Compliance and Safety Officer Training - 2008-current
Additional Information
Traveled extensively throughout the Americas, from Alaska to Chile for a broadened perspective of humankind
Timeline
Office Manager
Associates in Mental Health
2008.05 - Current
Manager
Cedar Springs Renewal Center
2004.03 - 2004.11
Manager
Plum Creek Cellars
1997.04 - 1999.05
Bachelor of Arts - Psychology And Spanish
Western Washington University
- HIPPA Compliance and Safety Officer Training - 2008-current
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