Overview
Work History
Education
Skills
Timeline
Generic

LETISHA VEGA

BRONX,NY

Overview

19
19
years of professional experience

Work History

SUPERVISOR

MAP COMMUNICATIONS
07.2016 - 03.2022
  • TRACKED, ANALYZED AND DOCUMENTED RESULTS ON INDIVIDUAL TEAM LEVEL PERFORMANCE AND ESTABLISH NECESSARY ACTION PLANS TO REMEDIATE ISSUES THAT IMPACT GOAL ATTAINMENT
  • PROVIDED FEEDBACK REGARDING PERFORMANCE ISSUES AND MADE RECOMMENDATIONS ON APPLICABLE TRAINING OPPORTUNITIES
  • ASSISTED WITH COMMUNICATION OF KEY LEARNING INITIATIVES AND BUSINESS UPDATES THROUGH TEAM MEETINGS, HUDDLES, AND EMAIL AS WELL AS ONE ON ONE COACHING SESSIONS
  • ACTED UPON DEPARTMENT PERSONNEL ISSUES REGARDING METRICS SUCH AS PERFORMANCE REVIEWS, QUALITY ASSURANCE, COUNSELING AND PROGRESSIVE DISCIPLINARY ACTIONS AS NEEDED
  • MAINTAINED A HEALTHY OPEN LINE OF COMMUNICATION WITH ALL STAFF MEMBERS AND UPPER MANAGEMENT
  • EXCECUTED ALL CUSTOMER ESCALATION INQUIRES
  • PARTNERED WITH CANADIAN BASED HUMAN RESOURCE DEPARTMENT TO ASSURE BOTH COMPANY POLICIES AND PROVINCIAL LAWS ARE BEING FOLLOWED ACCORDINGLY
  • OVERSEEN A FULLY REMOTE TEAM OF OVER 50 MEMBERS

PHYSICAL THERAPY AIDE

THROGS NECK MULTI CARE LLC
05.2014 - 07.2016
  • ASSISTANT PHYSICAL THERAPIST WITH ASSISTED RANGE OF MOTION EXCERCISES
  • MAINTAINED A CLEAN AND SAFE WORK AREA FOR BOTH PATIENTS AND STAFF MEMBERS
  • LOGGING PATIENTS TREATMENT AND CARE PLAN
  • MAINTAINED EQUIPMENT FOR FUNCTIONALITY, STORING AND ORGANIZED SUPPLIES

CUSTOMER SERVICE REPRESENTATIVE

CON EDISON OF NEW YORK
07.2009 - 09.2013
  • HANDLE CUSTOMERS INQUIRIES, COMPLAINTS, BILLING QUESTIONS AND PAYMENT OPTIONS
  • MANAGE A HIGH-VOLUME WORKLOAD WITH A DEADLINE-DRIVEN ENVIRONMENT
  • MAINTAINING AVAILABILITY OF 95% OR ABOUT ON A DAILY BASE
  • WORK IN A TEAM BASE ATMOSPHERE

PHYSICAL THERAPIST AIDE

THROGS NECK MULTI CARE LLC
09.2004 - 10.2008
  • ASSISTING PHYSICAL THERAPIST IN ANY DUTIES REQUIRED
  • PREPPING WORK AREA FOR PATIENT CARE
  • CLEANING ANS STORING OF ALL EQUIPMENT
  • LOGGING PATIENTS CARE
  • CALLING PATIENTS TO CONFIRM APPOINTMENTS

PHYSICAL THERAPIST AIDE

NEURO CARE LLC
05.2003 - 02.2004
  • OPENING OF THE BUSINESS
  • SIGNING IN PATIENTS
  • PREPPING PATIENTS FOR TREATMENT
  • LOGGING PATIENTS CARE
  • CLEANING AND STORING OF ALL EQUIPMENT AND WORK AREA
  • ASSISTING PHYSICAL THERAPIST IN PATIENTS THERAPY TREATMENTS

Education

CERTIFIED NURSE ASSISTANT

TECHNICAL INSTITUTE OF AMERICA
New York, NY
12-2024

High School Diploma -

BRONX EDUCATIONAL OPPORTUNITY CENTER
BRONX, NY
09.2002

Skills

  • BLS and AED Certified - Jan 2025
  • Fluent in spanish
  • Staff management
  • Customer service

Timeline

SUPERVISOR

MAP COMMUNICATIONS
07.2016 - 03.2022

PHYSICAL THERAPY AIDE

THROGS NECK MULTI CARE LLC
05.2014 - 07.2016

CUSTOMER SERVICE REPRESENTATIVE

CON EDISON OF NEW YORK
07.2009 - 09.2013

PHYSICAL THERAPIST AIDE

THROGS NECK MULTI CARE LLC
09.2004 - 10.2008

PHYSICAL THERAPIST AIDE

NEURO CARE LLC
05.2003 - 02.2004

CERTIFIED NURSE ASSISTANT

TECHNICAL INSTITUTE OF AMERICA

High School Diploma -

BRONX EDUCATIONAL OPPORTUNITY CENTER

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LETISHA VEGA