Letisha Williams
Jamaica,NY
Summary
Empathetic and success-driven professional with practical experience in patient monitoring and care plans, helping patients with hygiene, administering medicines, ensuring patient comfort, maintaining records, maintaining patient information confidentiality, and implementing hospital policies. Good understanding of insurance claims negotiation and settlement techniques. Ability to investigate claims, make sure insurers avoid unnecessary financial losses, complete loss notices, check insurance policy validity, foster communication between the two parties, and help to resolve the claim. Well-organized with a track record that demonstrates self-motivation and perseverance to exceed both personal and corporate goals. Seeking a position as an insurance adjuster that will allow me to utilize my extensive knowledge of customer service to investigate, negotiate, evaluate, and settled assigned claims.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Parker Jewish
04.2022 - Current
- Assist 15+ residents in each shift with daily living activities, ensuring they’re on time for all meals and activities.
- Provide social and emotional support to improve resident morale
- Establish rapport with team members, residents and families
- Help residents with daily hygiene, including showering, oral and peri care; incontinence care; and minimizing rashes, and sores and soiling
- Support resident with field trips, arts and crafts, music, games, and reading activities
- Transferred patients using gait belts, Hoyer lifts, and Easy stands as needed, ensuring patient safety and comfort
- Followed LPN or RN Instructions for range of motion activities for patients
Travel CNA
Centrastate Medical Center
Freehold, NJ
01.2022 - 03.2024
- Demonstrate initiative while providing personal care to assist the patient in the completion of hygiene and activities of daily living.
- Perform duties in accordance with the established department and hospital policies and procedures, objectives, quality improvement program safety environmental and infection control standards.
- Cooperate and remain flexible with other personal to achieve department objectives and maintain good employee relations interdepartmental objectives, willingness to float, placed on call when needed.
- Demonstrate sensitivity to patients comfort and privacy and express interest in their progress while maintaining patient confidentiality monitors and ensures accuracy of recording on patient medical records.
- Enhance professional growth and development through participation in education programs current trainings, workshops and CNA meetings.
Travel CNA
JFK Medical Center
West Palm Beach, FL
09.2021 - 12.2021
- Provided RN with data that maybe used in the development of the plan of care and patient goals.
- Provided input into development and implementation of the patient care plan.
- Prepared and assisted nurses, providers, and others with office procedures within specific competencies.
- Maintained professional & technical knowledge by attending educational offering, reviewing professional publications, and establishing networks.
Travel CNA
Bellevue Hospital
09.2020 - 03.2021
- Documented patient behavior and any changes in symptoms.
- Aided nurses with diverse functions including, catheters, and telemetry.
- Assisted with vitals, noted information and reported major changes to nursing staff
- Trained in proper protocols for assistance in a variety of procedures and treatment modalities.
- Adhered to the safety guidelines and hospital protocols.
- Collaborated effectively with interdisciplinary team to carry out doctor’s order and optimal treatment.
Travel CNA
Jeanne Jugan
06.2020 - 08.2020
- Tested and charted vital signs including blood pressure, temperature.
- Helped patients with daily activities such as meals, hygiene, and dressing.
- Completed physical, psychological, emotional and environmental reviews of assigned clients.
- Answered patient call light immediately effectively to ensure safety, made hourly rounds to assigned patients.
- Assisted recovering residents with changing bedpans commodes and general walking and sitting.
Certified Nursing Assistant
New York Presbyterian
04.2017 - 01.2020
- Displayed strong clinical skills in assessing vital signs performed glucose checks, providing pre-and post-operative care.
- Consulted and coordinated with healthcare team members to assess, plan, implement, or evaluate patient care plans.
- Organized and updated residents' charts throughout the day in order to inform other staff members of their health status.
- Assisted medical care providers with routine & specialized procedures, administration of medication, and performed tests.
- Ensured the accurate timely flow of information maintaining through patient records and updating healthcare team on patients’ status.
Education
A.A -
Valencia College
Kissimmee, FL10.2025
High School - undefined
High School for Arts and Business
06.2005
Skills
- Proven history of dynamic and detailed patient care with success in medical treatment plans
- Comprehensive understanding of medical terminology, medical coding/billing, and insurance
- Experience in initial evaluation, history, and physical examination of all surgical patients
- Ability to analyze and investigate complicated insurance claims to help prevent fraud
- Good knowledge of insurance theory and practices; insurance contracts and application
- Remarkable ability to investigate, confirm coverage, and negotiate settlement of cases
- Possess special sensitivity to meeting diverse needs in a multi-cultural environment
- Highly developed clinical and corporate verbal and written communication skills
- Proficient with computer systems and MS Office (Word, Excel, PowerPoint)
- Patient Monitoring and Care
- Patient Advocacy/Support
- Records Management and Filing
- Examine Claim Liability
- Efficient Time Management
- Patient Care Safety
- Data Entry Expertise
- Complex Problem-Solving
- Insurance Verification
- Investigate & Report Fraud
- Electronic Medical Record
- Charting Patient Monitoring
- Epic & Sunrise Charting System
- Customer Service Excellence
- Payment Recoveries and Negotiation
Certification
- Texas All Lines (2865244)
- State Farm Auto Certification
- State Farm Property Certification
- Florida Certified Nursing Assistant
- New York Certified Nursing Assistant
- Basic Life Support
- Florida 0720 NON- RES- ADJUSTER- ALL LINES (W889417)
Timeline
Certified Nursing Assistant
Parker Jewish
04.2022 - Current
Travel CNA
Centrastate Medical Center
01.2022 - 03.2024
Travel CNA
JFK Medical Center
09.2021 - 12.2021
Travel CNA
Bellevue Hospital
09.2020 - 03.2021
Travel CNA
Jeanne Jugan
06.2020 - 08.2020
Certified Nursing Assistant
New York Presbyterian
04.2017 - 01.2020
High School - undefined
High School for Arts and Business
A.A -
Valencia College