Letisha Young
Maumelle,AR
Summary
Resourceful Restaurant Owner skilled in managing operations with efficiency and productivity. Successfully navigate the complexities of menu development, staff training, and customer service management to ensure seamless day-to-day operations. Possess strong leadership, problem-solving, and communication skills vital for fostering a positive dining experience and maintaining high staff morale. Excel in strategic planning and adaptability, ensuring business sustainability and growth.
Overview
4
4
years of professional experience
Work History
General Manager
Popeyes Chicken
Blytheville, AR
01.2021 - 03.2021
- Oversaw product development initiatives from concept through completion stages.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Delegated work to staff, setting priorities and goals.
Restaurant Manager
The Kitchen
Blytheville, AR
06.2017 - 01.2020
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Maintained detailed records of sales transactions and daily shift reports.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Inspected dining and serving areas for cleanliness and proper setup.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
Arkansas Baptist College
Little Rock, AR08-2020
High School Diploma -
Osceola High School
Osceola, AR06-1989
Skills
- Menu development
- Kitchen oversight
- Restaurant operations management
- Passion for customer satisfaction
- Staff scheduling
- Performance improvement
- Menu pricing
- Supervisory skills
- Customer service best practices
- Team management
- Point of sale (POS) system operation
- Recipes and menu planning
- Full-service restaurant background
- Customer engagement
- Stable work history
References
- Jenny Barton (870)822-0246
- Dr. Reggie Cullom (870)740-8867
- Emily Caruthers (870)375-4230
Timeline
General Manager
Popeyes Chicken
01.2021 - 03.2021
Restaurant Manager
The Kitchen
06.2017 - 01.2020
High School Diploma -
Osceola High School
Arkansas Baptist College
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