Summary
Overview
Work History
Education
Skills
Timeline
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Letita Grant

Richmond,VA

Summary

Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems.

Astute professional providing benefits support in fast-paced corporate settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CSS position. Ready to help team achieve company goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality.

Overview

10
10
years of professional experience

Work History

Benefits Specialist

VSP
07.2022 - Current
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Checked employees' benefits enrollment for accuracy and inputted all data into system.
  • Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
  • Implemented open enrollment system to streamline benefits processes for employees.
  • Assisted with over 75 calls daily

Call Center Customer Service Specialist

Johnson & Johnson
01.2020 - 03.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved Sales Representatives and addressed emergency requests and needs.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Answered over 70 calls per shift to meet fast-paced call center demands.
  • Resolved customer complaints and addressed emergency requests and needs
  • Responded to customer calls and emails to answer questions about products and services

Call Center Customer Service Specialist

Conduent
10.2018 - 12.2019
  • Skilled at working independently and collaboratively in team environment.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Responded to customer calls and emails to answer questions about products and services.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Answered 70 calls per shift to meet fast-paced call center demands

Call Center Representative

Inventiv Health
02.2014 - 01.2018
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Assisted clients with medication refill and eligibility status for free medication.

Education

Certificate - Sterile Processing Technology

Herzing University
Dearborn, MI
04.2024

Bachelor of Science - Healthcare

University of Phoenix
Tempe, AZ
06.2016

Skills

  • Proficient in Microsoft
  • New Employee Enrollment
  • Benefits Explanation
  • FMLA Comprehension
  • Written and Oral Communication
  • Verbal and Written Communication
  • Medical Terminology
  • Coordinate daily benefits
  • Enrollment
  • SAP JDE Microsoft
  • New employee enrollment
  • Documentation and reporting
  • Multitasking Abilities
  • Data Entry
  • Teamwork and Collaboration

Timeline

Benefits Specialist

VSP
07.2022 - Current

Call Center Customer Service Specialist

Johnson & Johnson
01.2020 - 03.2022

Call Center Customer Service Specialist

Conduent
10.2018 - 12.2019

Call Center Representative

Inventiv Health
02.2014 - 01.2018

Certificate - Sterile Processing Technology

Herzing University

Bachelor of Science - Healthcare

University of Phoenix

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Letita Grant