Letitcia Rodriguez
Issaquah,WA
Summary
Experienced in leading a team with exceptional skills as a trainer and team builder. Talented in accurately handling money, monitoring performance, and resolving customer concerns in fast-paced environments. Strong learner and open to new work environments. I strive to build strong work relationships and provide compassion and effective support to others.
Overview
15
15
years of professional experience
Work History
Head Cashier-Assistant Supervisor
Lowes Home Improvement Stores
05.2025 - 12.2025
- Managed cash register operations, ensuring accurate transactions and customer satisfaction.
- Assisted customers with product inquiries, enhancing shopping experience and store loyalty.
- Processed returns and exchanges efficiently, maintaining store policies and procedures.
- Trained new cashiers on register systems and customer service protocols.
- Collaborated with team members to streamline checkout processes during peak hours.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Built exceptional work relationships with fellow employees.
- Learned to work well as a team and independently.
Cargiver
Direct My Care
08.2020 - 04.2025
- Provided personalized care, enhancing daily living activities for clients.
- Assisted clients with mobility and personal hygiene, ensuring comfort and safety.
- Developed and implemented individualized care plans to meet client needs.
- Monitored client health metrics, promptly reporting changes to healthcare professionals.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Transported clients to and from medical appointments with safety and efficiency.
Department Supervisor/Truck Team Member
Kohls Department Store
01.2011 - 05.2014
- Led daily operations to ensure efficient workflow and employee productivity.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Promoted business' development by building and maintaining relationships with new clients.
Education
Associate of Business Administration - Business
Everett Community College
Everett, WASkills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Multi-tasking skill
- Shift scheduling
- Proactive problem-solving
- Daily living assistance
- Relationship building
- Client transportation
- Care plan management
Timeline
Head Cashier-Assistant Supervisor
Lowes Home Improvement Stores
05.2025 - 12.2025
Cargiver
Direct My Care
08.2020 - 04.2025
Department Supervisor/Truck Team Member
Kohls Department Store
01.2011 - 05.2014
Associate of Business Administration - Business
Everett Community College