Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Letitia Ambrose

Merry Hill,NC

Summary

Dynamic LPN Nursing Supervisor at Agape Health Services with a proven track record in clinical judgment and staff development. Enhanced patient care through effective multidisciplinary coordination and quality improvement initiatives. Recognized for fostering a positive work environment and mentoring junior nurses, ensuring high standards of patient confidentiality and care.

Overview

28
28
years of professional experience
1
1
Certification

Work History

LPN Nursing Supervisor

Agape Health Services
05.2024 - Current
  • Enhanced patient care by ensuring adherence to nursing policies, procedures, and standards.
  • Maintained a safe and hygienic environment by enforcing infection control measures and facility regulations.
  • Promoted continuity of care by accurately documenting all pertinent information in electronic medical records systems.
  • Managed challenging situations calmly and professionally, contributing to a positive work environment for staff members.
  • Served as a liaison between physicians, patients, and families to ensure clear communication regarding care plans and progress updates.
  • Mentored junior nurses, fostering professional growth and enhancing overall team performance.
  • Developed strong relationships with patients and families, providing emotional support and education on care plans.
  • Collaborated with interdisciplinary teams to design personalized care plans for optimal patient outcomes.
  • Coordinated discharge planning efforts in collaboration with case managers, social workers, and other healthcare providers.
  • Supervised, directed, and motivated high-quality performance from nursing staff.
  • Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
  • Fostered improvement in staff development, personnel training, and standards of patient care.
  • Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.

LPN Office Nurse

Roanoke Clinics
09.2022 - 03.2024
  • Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
  • Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
  • Assisted in maintaining a clean and organized office environment by performing housekeeping tasks such as disposing of biohazardous waste, sanitizing exam rooms, and restocking supplies as needed.
  • Supported new employees during orientation periods by serving as a knowledgeable resource on office policies, procedures, documentation requirements.
  • Assisted with minor surgical procedures, ensuring proper sterilization techniques and adherence to safety protocols.
  • Served as a liaison between patients and healthcare providers, facilitating clear communication regarding treatment plans and expectations.
  • Coordinated referrals to specialists when necessary, ensuring seamless transitions of care for patients within the healthcare system.
  • Promoted patient safety and comfort during office visits by attentively monitoring their condition and promptly addressing any concerns or discomforts expressed.
  • Managed inventory of medical supplies within the office, ensuring adequate stock levels while minimizing waste through effective organization strategies.
  • Provided health education to patients on various topics such as medication management, disease prevention, and self-care strategies.
  • Conducted thorough assessments of vital signs, lab results, and physical status to identify potential concerns and inform appropriate interventions.
  • Maintained accurate medical records for over 100 patients, ensuring timely updates and efficient communication between healthcare providers.
  • Collaborated with interdisciplinary team members to develop individualized care plans for each patient based on their specific needs.
  • Implemented infection control measures throughout the office environment to maintain a safe atmosphere for both staff members and patients alike.
  • Enhanced patient care by effectively administering medications and treatments as prescribed by physicians.
  • Participated in continuing education opportunities for professional development purposes while staying apprised of industry best practices and emerging healthcare trends.
  • Contributed to ongoing quality improvement initiatives within the practice by offering insights based on clinical expertise and patient feedback analysis.
  • Completed paperwork and prior authorizations and scheduled appointments for patients.
  • Educated patients and families on disease processes, medications and treatments.

LPN Charge Nurse

Plymouth Primary Care Clinic
11.2020 - 09.2022
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Delegated tasks effectively, optimizing staff productivity and maintaining a well-organized nursing unit.
  • Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
  • Utilized critical thinking skills to make sound clinical decisions in high-pressure situations, minimizing risks and ensuring patient safety.
  • Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
  • Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity.
  • Promoted patient independence by teaching self-care skills and explaining conditions and medications.
  • Developed strong relationships with patients'' families, keeping them informed of progress reports and collaborating on decisions regarding their loved ones'' healthcare plans.
  • Assisted physicians during procedures, demonstrating strong clinical knowledge and attention to detail for successful outcomes.
  • Maintained accurate medical records in accordance with established protocols, ensuring confidentiality of sensitive information at all times.
  • Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.
  • Collaborated with interdisciplinary team members to optimize patient outcomes and deliver high-quality care.
  • Administered medications and injections to patients.
  • Delivered emotional support to patients and families during challenging times.
  • Provided patient education on health care issues and prescribed medications.
  • Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.

Staff Development Coordinator

Roanoke Landing Nursing And Rehabilitation Center
10.1997 - 10.2020
  • Facilitated open communication channels among employees, fostering a collaborative work environment conducive to growth and learning.
  • Worked with managers to identify internal talent and plan development pathways.
  • Collaborated with department supervisors to identify talented employees and plan out paths for development and promotion.
  • Performed reviews of employee work performance to check for areas in need of additional training.
  • Developed and delivered new hire training programs and continuous professional development.
  • Created and managed continuous improvement classes and training programs targeted to new employees.
  • Coordinated cross-departmental collaboration efforts to ensure cohesive strategies were developed for company-wide initiatives requiring specialized skills or knowledge sharing between teams.
  • Provided ongoing support to employees during their professional development journey, addressing any challenges or concerns that arose throughout the process.
  • Organized regular staff meetings to discuss progress, address concerns, and celebrate achievements.
  • Promoted a culture of continuous improvement by encouraging feedback and suggestions from all team members.
  • Collaborated closely with department managers to identify unique training requirements specific to each role within the organization.
  • Championed a positive work environment by fostering open dialogue, recognizing achievements, and celebrating milestones in employee growth.

Patient Care Coordinator

Roanoke Landing Nursing And Rehabilitation Center
10.1997 - 10.2020
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
  • Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
  • Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
  • Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
  • Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
  • Verified patient insurance eligibility and entered patient information into system.

Education

Practical Nursing - Nursing

College of The Albemarle
Elizabeth City, NC
07.1997

High School Diploma

Lawrence Academy
Merry Hill, NC
06.1992

Skills

  • Nursing management
  • Vital signs monitoring
  • HIPAA compliance
  • Clinical judgment
  • Patient confidentiality
  • Preventive care
  • Quality improvement
  • Clinical supervision
  • Multitasking and organization
  • Patient education and advocacy
  • Staff coaching and mentoring
  • Strong clinical judgment
  • Electronic charting expertise
  • Staff leadership
  • Quality assurance
  • Patient counseling
  • Conflict management
  • Staff development
  • Cardiopulmonary resuscitation CPR
  • Medical administration
  • Policy development
  • Multidisciplinary care coordination
  • Coverage planning
  • Teamwork and collaboration
  • Attention to detail
  • Responsible and dependable
  • Problem-solving abilities

Certification

BLS

ACLS

Certified Training in Statewide Program of Infectious Disease and Epidemiology

Wound Care Training

Additional Information

BLS Certified

ACLS Certified

Wound Care Management

Certification Statewide Program of Infectious Disease and Epidemiology

Timeline

LPN Nursing Supervisor

Agape Health Services
05.2024 - Current

LPN Office Nurse

Roanoke Clinics
09.2022 - 03.2024

LPN Charge Nurse

Plymouth Primary Care Clinic
11.2020 - 09.2022

Staff Development Coordinator

Roanoke Landing Nursing And Rehabilitation Center
10.1997 - 10.2020

Patient Care Coordinator

Roanoke Landing Nursing And Rehabilitation Center
10.1997 - 10.2020

Practical Nursing - Nursing

College of The Albemarle

High School Diploma

Lawrence Academy

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