LETITIA BALL
High Point,NC
Summary
Organized dependable candidate with more than 20 years in Customer Service; able to work with limited supervision and successful at managing multiple priorities with a positive attitude and willing to take on additional responsibilities to meet team goals. Worked at home during the beginning of pandemic and communicated with co-workers and supervisors via phone, emails and chat.
Overview
33
33
years of professional experience
Work History
Shift Manager
McDonald’s
07.2009 - Current
- Trained and mentored new employees to maximize team performance.
- Scheduled staff to establish adequate coverage during peak business hours.
- Make sure all cash discrepancies are documented
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Trade Team Support Specialist
Truist Bank, Formerly BB&T Bank
7701 Airport Center Drive, Greensboro, NC 27410
05.2000 - 02.2021
- Reconcile cash balances for Trust Accounts within bank
- Complete fund swaps and source changes within 3-day and 30-day turnaround times, respectively
- Used ticketing systems to manage and process support actions and requests.
- Processed and reviewed manual trades were entered accurately by Wire Desk
- Perform Monthly ICRs timely and accurately
- Dividend Processing (Monthly)
- Fund Balancing
- Perform processing and reconcilement of HSA transactions to include:
- Creating transactions in AES system
- Review and reconcile general ledger accounts
- Process Addvantage wire transactions as necessary
- Communicate with Trust Support Services as necessary
Customer Service Representative
W.E. Stanley; Merger With BB&T In 2003
Greensboro, NC
05.2000 - 05.2003
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records.
- Worked with plan analysts on plan documents and procedures
Customer Service Representative
Capitol-EMI Music
4229 Beechwood Drive, Greensboro, NC 27410
10.1990 - 01.2000
- Completed and processed orders received via phone and e-mail
- Verified shipments against documents to maintain accuracy.
- Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
- Documented waybill data and dimensions and weights of cargo in computer database.
- Coordinated with shipping and transport companies on behalf of clients.
- Tracked shipments processing through customs and other agencies and obtained clearances.
Education
Certificate in Clerical and Accounting -
Brookstone College of Business
High Point, NC06.1990
Skills
- SKILLS / COMPETENCIES
- Systems:
- Excel Word SAP BlueZone Document Direct Omni Trade Omni Station
- Skills: Data Entry Attention to Detail Written / Oral Communication Self-motivated Multitask
Timeline
Shift Manager
McDonald’s
07.2009 - Current
Trade Team Support Specialist
Truist Bank, Formerly BB&T Bank
05.2000 - 02.2021
Customer Service Representative
W.E. Stanley; Merger With BB&T In 2003
05.2000 - 05.2003
Customer Service Representative
Capitol-EMI Music
10.1990 - 01.2000
Certificate in Clerical and Accounting -
Brookstone College of Business