Letitia Copeland
Genoa,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Office Assistant
RWE, LLC
11.2019 - 03.2024
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Collaborated with various departments to complete assigned tasks.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Handled payroll duties accurately ensuring all employees received their paychecks on time.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
- Assisted with onboarding of new employees.
Head Dental Assistant
Dr. Kevin B. Seddens
01.1994 - 11.2019
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
- Collaborated closely with insurance providers to clarify coverage details leading to improved patient satisfaction.
- Streamlined communication between dentists, hygienists, and other staff members to optimize productivity within the practice.
- Managed inventory of dental supplies to prevent shortages while staying within budget constraints.
- Maintained accurate patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Assisted dentist in performing complex dental surgeries, ensuring precision and patient safety.
- Developed customized post-operative care instructions tailored to individual patient needs which resulted in fewer complications.
- Maintained dental supply inventory by checking stock to determine inventory level.
- Participated in continuing education courses focused on advancements in dentistry enhancing overall expertise.
- Reduced patient wait times by efficiently preparing examination rooms for appointments.
- Contributed to the successful treatment of patients with diverse dental needs through effective collaboration with the dental team.
- Educated patients by giving oral care hygiene and plaque control instructions.
- Implemented digital radiography techniques resulting in faster diagnoses and treatment plans.
- Facilitated smooth patient flow by managing appointment scheduling and coordinating timely check-ins and checkouts.
- Enhanced patient comfort by providing gentle and efficient dental care during procedures.
- Trained new dental assistants in clinic protocols and procedures, fostering a supportive team environment.
- Prepared treatment room for patients by following prescribed procedures and protocols of Dr. Seddens.
- Supported dentist during emergency situations, providing critical assistance to ensure positive outcomes for patients in distress.
- Conducted routine maintenance checks on dental equipment ensuring optimal functionality during treatments.
- Assisted dentist by managing medical emergencies.
- Improved office efficiency by maintaining organized and well-stocked dental supplies for daily use.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Monitored patient comfort and safety during dental procedures.
- Scheduled and confirmed patient appointments.
- Staged tray for procedures by arranging dental instruments and equipment.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Verified patient insurance eligibility and benefits.
- Exposed, developed and mounted dental x-rays.
Education
High School Diploma -
DeKalb High School
DeKalb, TX06.1990
Skills
- Customer Service
- Positive Attitude
- Time Management
- Dedicated Team Player
- Appointment Scheduling
- Clerical Support
- Valid Driver's License
Timeline
Office Assistant
RWE, LLC
11.2019 - 03.2024
Head Dental Assistant
Dr. Kevin B. Seddens
01.1994 - 11.2019
High School Diploma -
DeKalb High School