LETITIA FOREMAN

• Analyze and interpret data, policy, and procedures
• Understand business and accounting principles
• Respond to routine correspondence, inquiries, and information requests, and resolve routine problems or escalating them as necessary
• Make decisions to resolve tax issues and problems as well as to articulate and explain the solutions to taxpayers and co-workers
• Deal with controversial matters tactfully and with good judgment and to establish and maintain effective working relationships with taxpayers and co-workers
• Demonstrate familiarity with changes in the tax laws and ability to administer and apply tax laws under varying circumstances.

• Coordinated with security personnel or other departments to establish safety of visitors and staff.
• Supervised team of 10-12 security personnel during shift.
• Recorded incident reports with detailed accounts of occurrences.
• Responded swiftly to security incidents and effectively resolved security issues.

• Reviewed and screened applicant resumes to identify qualified candidates.
• Managed payroll processing and benefits to compensate employees for service rendered.
• Oversaw and managed hiring process and assisted human resources.
• Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.

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• Handles high call volume customer service in response to select audit projects with a high level of professionalism and integrity daily
• Process individual income tax returns
• Ensures NF Database, ITAS and PW notes are properly and consistently applied to taxpayer accounts
• Responds to telephone calls and correspondence received from taxpayers and their representatives
• Makes effective decisions when determining actions to be taken on assigned work
• Efficiently process correspondence received to ensure that taxpayers are receiving timely responses
• Performs accurate line-item adjustments
• Effectively manages time and prioritizes work to ensure objectives are met as defined by the division/unit.

• Analyzed various reports and forms and make independent decisions about the appropriate action
• Interacted with taxpayers, co-workers, management, and leadership in a professional, courteous, and respectful manner
• Made sure that confidentiality is maintained for both verbal and written information
• Prepared, proofread and edited official correspondence with proper business format
• Maintained inventory of office supplies and ensure that low supplies are ordered in time
• Ensured office equipment is properly maintained and serviced
• Distributed and sent mail in timely fashion
• Retained, filed, accessed, and managed the unit's collection of forms, records, papers, and reports
• Assisted auditors with excess data entry, i.e., keyed invoices in database/spreadsheets
• Conducted audit research for auditors including Secretary of State, taxpayer websites, delinquencies, over/under payments, and non-filers
• Planned, prioritized, and scheduled work to ensure efficiency
• Organized workload to ensure deadlines are met
• Set up training rooms for classes
• Updated old training files
• Scanned updated training manual for DOR Intranet page
• Compiled, organized, and prepared all training materials used for class i.e., manuals, exercises, case studies.

• Keyed in alpha and numeric data from confidential source documents according to prescribed formats at high speed with accuracy.

• Collected data and prepare detailed reports utilizing a computerized contract information system and manual records and files
• Assisted in the review, evaluation, development and implementation of computerized contract information system for authorizing the movement of inmates to and from all Residential Community Release Programs
• Evaluation of activities, administration and operations of contracted Residential Community Release Programs for efficiency and effectiveness according to established standards
• Resolved issues related to inmate applications for Residential Community Release Programs by communicating with Institutional Community Release Coordinators
• Collected and compiled daily population counts from Residential Community Release Programs according to budget contract capacity for each Residential Community Release Program
• Ensured accurate inmate accountability and reporting functions by the review output data information from contracted programs
• Reviewed inmates' applications for Residential Community Release Programs and assign inmates to Assessment Centers in accordance with established policy, procedures and practices
• Trained office staff accordingly.

• Coordinated the pre-employment process for the hiring of Correction Officer Recruits utilizing information from human resources information system
• Acted as testing center supervisor, administering, and reviewing employment tests and making recommendations on hiring decisions according to test results
• Instructed prospective employees on proper completion of relevant enrollment forms and testing materials
• Responded to requests for information from employees, and vendors, send out material as appropriate, and direct their calls as needed
• Participated in training on Human Resources issues such as Human Resources laws and regulations, complaint procedures, EEOC, sexual harassment and termination procedures
• Worked in cooperation with the accounting office to ensure that vendors are paid in a timely manner.

• Assisted with scoring of complicated questionnaires using a banded scoring method
• Maintained organized filing system of important exam information
• Responded to candidate calls requesting information for make-up exams, adjustments to oral exam schedules, etc
• Compiled necessary forms for candidate registration and scheduling of oral exams for high volume testing
• Verified that examination content and changes to examination are correct according to source documents
• Performed assigned clerical and other related work.