Letitia "Tish" Hopkins

Area Manager

• Analyzed and built projects daily to ensure quality of products that met both vendors and business needs.
• Worked with construction team to build projects accurately and efficiently.
• Works closely with VP to ensure projects are meeting clients expectations.
• Deploy new projects across Sales, Marketing, Operations, and IT, and analyze results.
• Handles projects accordingly using SALESFORCE, PODIO, microsoft, spreadsheets and other business CRM.
• Experience navigating and analyzing large datasets using POWER BI.
• Review and modify sold scope of work data against Finance Company requirements.
• Coordinated complex scope of works.
• Handled continuous project monitoring and management, tracking expenses and approving payments.
• Create/send Riders using DocuSign to revise typographical errors on contracts.
• Scheduled and monitored project timelines, personnel performance and cost efficiency.
• Analyzed and built projects daily to ensure quality of products that met both vendors and business needs.
• Continuously optimized process improvements to ensure accuracy on projects handled.
• Performed efficiently using CRM database
• Built defined projects within budget to ensure vendors and customers expectations.
• Analyze and respond to inquiries from sales team members.
• Examine contracts and finance information to ensure accuracy.
• Act as a point of contact with Sales on their projects.
• Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.

Oversee a Crew of (8) Site Surveyors, Inspections Techs and Service Techs (Temporary)

• Oversee Site Surveyors to assess options for meeting contracted scope of work, verify code compliance of the electrical service and Collect measurements and make recommendations for to the following:
• Array & BOS layout
• Structural conditions

• Electrical interconnection
• Conduit paths, Trenching, Access Points
• Data Monitoring
• HOA & Safety considerations
• Schedule, Monitor and Guide my team as we provide preventative and corrective maintenance of Photovoltaic (PV) inverters, string boxes and solar panels and other components during Pre and Post PTO Installs.
• Ensure that PV systems are setup correctly for both Enphase and Solar Edge
• Perform re-roofs, roof repairs, drywall repairs as needed
• Perform commissioning of inverters and inspection of solar panels
• Respond to corrective maintenance cases on PV inverters, string boxes and solar panels. This includes troubleshooting, testing, and repairing activities
• Electrical wiring of solar array/system (AC and DC)
• Prepare reports, if needed to comply with deliverables in O&M contracts
• Ensure tasks are performed according to organizational requirements for quality management and environmental, health and safety standards, policies and procedures
• Experience in Electrical troubleshooting (Power outage, shorts, faults, etc.)
• Review pictures and gather all necessary parts to complete inspection on site
• Schedule city and county inspectors to facilitate inspection of solar installations, this includes coordinating appointments with homeowners’, city building departments and Solar Inspection technicians
• Perform project audits to ensure a project is ready for inspection
• Weekly reporting of numbers and daily meeting with the install manager to go over what may need to be completed at inspection for job to be complete or to pass inspection, such as derate, commission, photos or tie-ins.
• Hiring and training team members that are green, transferring or newly hired.
• Covered a large territory of all of NorCal, with the highest first visit pass rates and lowest service calls in California.

• Ensure Material and Panels are kitted; Schedule Solar Installs
• Oversee and onboard employees and sub-contractors, including recruiting & interviewing all divisional employees from (Superintendent’s to Frontline)
• Monitor & review divisional expenses, including travel, design engineering, and all subcontractor charges, and make certain expenses are reasonable, necessary, and that approval for them has been granted.
• Review production reports from MS Projects and Salesforce and review with Special Projects Operations Manager to make certain production goals and timelines are met.
• Develop a discrepancy report to track missed dates, milestones and monitor weekly.
• Work with and provide daily oversight and guidance to the division Project Coordination, Accounts Payable, Accounts Receivable teams, ensuring that daily/weekly goals are understood and met. Also ensure that all corporate deadlines are met with regards to reporting.
• File required paperwork for Net Energy Metering with utility companies. Follow up and input current data into Salesforce.
• Work with vendors to ensure that all required job materials have been ordered, delivery dates confirmed, and that they will be available for installation on the date required. Update Salesforce with any delays/new dates.
• Help in all areas of the division to complete necessary projects. Communicate and coordinate with the project management team weekly and provide report to upper management.
• Implement cost control measures and auditing, as well as insuring adherence to OSHA safety guidelines by all employees and subcontractors through education and training and a continued focus on growing Petersen Dean’s professional image through delivery of on-time, quality solar and roofing systems, HVAC, and painting projects.
• Process divisional Accounts Payable, Payroll (Hourly, Salaried & Piecework)
• Prepare AHJ permit packets and payments.
• Oversee Day-to-Day needs of divisional operations.
• Maintain the highest positive attitude in the office.

• Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
• Implemented customer service process improvements to limit wait times.
• Built strong relationships with clients to maintain loyalty and promote efficient operations.
• Drove customer escalations to resolution by engaging directly with clients.
• Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
• Informed customers about billing procedures, processed payments and provided payment option setup
• Prepared contracts summarizing contractual requirements, budgets, and revisions
• Ensured contract execution in accordance with company policy and industry standard
• Researched City, County or other local or State requirements for project approvals
• Assisted the Civil Engineering Business Development Manager in the creation of contracts and addendums and followed through with Clients to ensure a timely return assistance.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Worked closely with sales to ensure customer satisfaction and quality within accounts.