Letitia Lawton
Summary
Proven caregiver and service professional, adept in emotional support and patient care, with a track record of enhancing patient quality of life at Self Employed Services. Skilled in compassionate care and vital signs monitoring, consistently achieving positive outcomes. Demonstrates strong multitasking abilities and a commitment to excellence, significantly improving client satisfaction and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Home Health Caregiver
Self Employed Services
01.2022 - 05.2024
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Provided mobility assistance such as walking and regular exercising.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
Server
The Tradition Senior Living
01.2021 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Bartender/Mgr.
Jackson ST. Barbecue
04.2015 - 02.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Guest Services
Minute Maid Park- Houston Astros
03.2014 - 02.2017
- Ensured seamless communication between pit staff and other departments, facilitating a coordinated approach to guest services throughout the property.
- Collaborated with team members to ensure seamless guest services, resulting in positive feedback and repeat bookings.
- Assisted in the development of training materials to ensure consistent guest services standards across all staff members.
- Spearheaded initiatives to improve interdepartmental collaboration, fostering a cohesive working environment focused on exceptional guest services.
- Provided exceptional guest services, addressing any concerns or issues promptly and professionally.
- Developed standard operating procedures to maintain consistency in guest services across the team, resulting in increased positive feedback from customers.
- Collaborated with team members to ensure seamless coordination of event activities and guest services.
- Provided exceptional guest services by attentively listening to client preferences and delivering customized solutions accordingly.
- Collaborated with maintenance staff to address facility issues promptly, preventing potential disruptions in guest services.
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
Education
High School Diploma -
Spotsylvania Sr. High School
Spotsylvania, Va.06.1976
Skills
- Meal Preparation
- Physical therapy support
- Emotional Support
- Vital signs monitoring
- Personal Hygiene Assistance
- Compassionate Care
- Alzheimer's Care
- Behavioral Management
- Nutrition management
- Patient Care
- Documentation
- First aid and safety
- Feeding Assistance
- Dressing assistance
Certification
- HHA - Home Health Aide
- TABC Certified
- Food Handler Certified
Timeline
Home Health Caregiver
Self Employed Services
01.2022 - 05.2024
Server
The Tradition Senior Living
01.2021 - 06.2021
Bartender/Mgr.
Jackson ST. Barbecue
04.2015 - 02.2017
Guest Services
Minute Maid Park- Houston Astros
03.2014 - 02.2017
High School Diploma -
Spotsylvania Sr. High School