Letitia McDaniel
Jonesboro,Georgia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a knowledgeable patient representative who offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Non-Medical Counselor
Brave Solyoutions LLC
Jonesboro, Georgia
05.2020 - Current
- Conduct initial assessments to understand clients' mental health concerns, strengths, and goals
- Continuously monitor and assess clients' progress throughout the coaching process
- Collaborate with clients to establish realistic and achievable mental health goals
- Help clients identify specific areas of improvement and develop action plans
- Teach clients practical skills and techniques to manage their mental health, including relaxation techniques, mindfulness, and cognitive-behavioral strategies
- Help clients build resilience and improve their emotional intelligence
- Offer a safe and non-judgmental space for clients to express their thoughts, feelings, and concerns
- Practice active listening and empathy to build trust and rapport
- Hold clients accountable for their goals and action plans, providing motivation and encouragement
- Help clients overcome obstacles and setbacks.
Patient Care Coordinator
AMEMPS Home Health Care LLC
Atlanta, GA
06.2015 - 03.2020
- Answer telephones and give information to callers, take messages, and transfer calls to appropriate individuals
- Arrange repairs when there are equipment malfunctions
- Coordinate calendars, prioritize corporate meetings, and make travel arrangements
- Create and edit documents, charts, spreadsheets, and presentations and edit documents and prepare them for approval
- Document information, update files or paperwork, and maintain documents such as correspondence or other material
- Operate office equipment, such as fax machines, copiers, or phone systems
- Provide excellent customer service to both staff and visitors
- Schedule and confirm appointments for clients, customers, and supervisors
- Set up and manage paper or electronic filing system
- Use computer for various applications, such as database management or word processing.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
Family Support Specialist
A Key 2 Success
Riverdale , GA
09.2010 - 03.2020
- Provided case management services to families in need of assistance.
- Developed and implemented individualized service plans for clients.
- Conducted home visits to assess family dynamics and needs.
- Assisted with the development of parenting skills and strategies for families.
- Maintained detailed records of client interactions, progress, and outcomes.
- Created written reports summarizing assessments, interventions, and recommendations.
- Advised on public benefits such as food stamps, housing subsidies, Medicaid.
- Counseled individuals on financial literacy and budgeting techniques.
- Provided crisis intervention services when necessary.
- Established positive relationships with clients by demonstrating empathy and understanding.
- Cultivated a safe environment where children could express themselves openly.
- Educated parents on child development milestones and positive discipline techniques.
Education
GED -
Perry Learning Center
Jonesboro, GA04.2009
ASSOCIATE OF SCIENCE DEGREE / HEALTH SCIENCES - MEDICAL ADMINISTRATIVE ASSISTANT -
ULTIMATE MEDICAL ACADEMY
01.2021
CERTIFIED /PHYCOLOGY - BORDERLINE PERSONALITY DISORDER
HARVARD UNIVERSITY MEDICAL SCHOOL
Skills
- Active Listening
- Communication Skills
- Problem-Solving Skills
- Case Management
- Consultations
- Emotional Awareness
- Scheduling and Calendar Management
- Client Counseling
- Patient Screening
- Crisis Intervention
- Social Work
- Coaching
Accomplishments
- 2X Dean List with Ultimate Medical Academy
- 2X Honor Roll Student with Ultimate Medical Academy
Certification
- Udemy Life Coaching Certificate
- Harvard University BPD Certificate for GPM (General Psychiatric Managment)
Languages
English
Native/ Bilingual
Spanish
Elementary
References
References available upon request.
Timeline
Non-Medical Counselor
Brave Solyoutions LLC
05.2020 - Current
Patient Care Coordinator
AMEMPS Home Health Care LLC
06.2015 - 03.2020
Family Support Specialist
A Key 2 Success
09.2010 - 03.2020
GED -
Perry Learning Center
ASSOCIATE OF SCIENCE DEGREE / HEALTH SCIENCES - MEDICAL ADMINISTRATIVE ASSISTANT -
ULTIMATE MEDICAL ACADEMY
CERTIFIED /PHYCOLOGY - BORDERLINE PERSONALITY DISORDER
HARVARD UNIVERSITY MEDICAL SCHOOL
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