Letitia N. Mayers, RMA
Summary
Dedicated Medical Assistant with 22 years of experience and 9 years as classroom instructor, specializing in staff training on Cerner and Epic systems.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant/Supply Order Coordinator
Duke Health - Duke Primary Care Wake Forest
Wake Forest
08.2020 - Current
- Maintained and updated patient medical records while managing billing information and insurance forms.
- Collected comprehensive patient medical histories, including drug history, allergies, and vital signs.
- Explained treatment procedures to patients, preparing them for examinations and clinical procedures.
- Assisted physicians during examinations and various clinical procedures to ensure efficient workflow.
- Collected laboratory specimens and conducted basic on-site lab tests as needed.
- Promoted understanding of educational content to patients and families, documenting interactions in patient records.
- Prepared and administered medications as directed by physicians while managing prescription refills efficiently.
- Managed monthly inventory of medical and office supplies to support seamless clinic operations.
Adjunct Clinical Medical Assistant Instructor
Miller-Motte College
Raleigh
10.2021 - 02.2025
- Delivered comprehensive lectures and practical training across all core subjects.
- Developed curriculum, administered weekly assessments, and monitored student progress.
- Instructed hybrid Medical Assisting courses for cohorts of 10 to 20 students every five weeks.
- Demonstrated clinical procedures including phlebotomy, injections, and EKGs with expertise.
Certified/Registered Medical Assistant - Resource
ATRIUM HEALTH
CHARLOTTE
08.2019 - 08.2020
- Provided safe, effective patient care across all age groups, from newborn to geriatric.
- Traveled between clinical locations to support diverse healthcare providers.
- Collected and documented comprehensive medical histories, including drug history and allergies.
- Collaborated with pharmacies to verify prescriptions and complete prior authorization requests.
- Participated in weekly clinical meetings to enhance team development and address improvement areas.
- Responded to patient inquiries regarding prescription refills and appointment scheduling.
- Performed point-of-care testing for lab procedures per standing or provider orders.
- Ensured compliance with HIPAA, CLIA, and OSHA regulations, enhancing patient care standards.
Adjunct Medical Assistant Instructor
FORTIS COLLEGE
Columbia
03.2019 - 07.2019
- Developed daily lesson plans with structured activities, syllabi, and assignments.
- Evaluated student performance to implement instructional adjustments for diverse learning needs.
- Maintained accurate attendance and grading records aligned with institutional policies.
- Instructed cohorts of 15–20 students every six weeks on clinical procedures and medical equipment maintenance.
- Delivered in-depth instruction on medical law, ethics, terminology, pharmacology, anatomy, and software.
- Supervised hands-on clinical skills such as venipuncture, EKGs, vital signs, and medication administration.
Patient Support Technician II
Prisma Health Baptist Hospital - Behavioral Care
Columbia
05.2003 - 07.2019
- Interacted directly with patients while applying Dialectical Behavior Therapy (DBT) techniques to support emotional regulation and therapeutic goals.
- Conducted patient interviews, measured and recorded vital signs, weight, and height in preparation for provider assessment.
- Maintained accurate and up-to-date medical records, including transcription of physician orders.
- Scheduled patients for tests and procedures, coordinating with clinical and diagnostic departments to ensure timely care delivery.
Registered Medical Assistant- Triage Coordinator /Float MA
Prisma Health Internal Medicine-Saluda Ridge
Columbia
02.2016 - 06.2019
- Answered patient calls on a wide range of medical concerns, providing support and information 24/7.
- Conducted thorough assessments by asking targeted questions to gather essential clinical information.
- Accessed patient records and referenced medical databases to evaluate symptoms and suggest appropriate care.
- Delivered clear, empathetic patient education and advice, ensuring understanding of recommended next steps.
- Assessed the urgency of symptoms and directed patients to emergency care when necessary.
- Provided telephone-based support and education on medication compliance, chronic conditions, and overall health management.
- Responded to patient queries, suggested over-the-counter treatments when appropriate, and advised follow-up with in-office visits.
- Scheduled physician appointments as needed and ensured a smooth transition from phone triage to in-person care.
- Maintained a detailed log of all incoming calls, clinical assessments, and follow-up recommendations.
Adjunct Medical Assistant Instructor
VIRGINIA COLLEGE
Columbia
06.2016 - 10.2018
- Developed and delivered comprehensive lesson plans for hybrid and in-person classes.
- Taught cohorts of 10–20 students over five to six week cycles, covering medical law, ethics, and terminology.
- Supervised instruction of clinical procedures including venipuncture, EKGs, and vital signs.
- Participated in curriculum development to align with industry standards and certification requirements.
- Prepared course materials including syllabi, handouts, and exams; evaluated student performance and issued final grades.
- Promoted hands-on learning in clinical skills labs, ensuring proficiency in patient care protocols.
- Attended instructional team meetings to support program improvement initiatives.
Certified/Registered Medical Assistant
Prisma Health Ambulatory Internal Resource Pool
Columbia
02.2013 - 07.2016
- Provided support across multiple ambulatory clinics, assisting various physicians and extenders with clinical and administrative duties.
- Triaged patients, recorded chief complaints, vital signs, and other clinical data in electronic medical records (EMR).
- Prepared examination rooms to ensure efficient patient flow and compliance with safety protocols.
- Assisted providers with injections, minor procedures, treatments, and routine diagnostic tests.
- Entered laboratory, radiology, and referral orders under direct supervision to facilitate timely patient care.
- Electronically transmitted prescriptions to patients' preferred pharmacies, as directed by prescribing providers.
- Managed patient communication by placing and receiving calls to notify patients of lab results and follow-up instructions.
- Scheduled patient appointments to optimize clinic workflow.
- Performed phlebotomy and collected various laboratory specimens, ensuring accuracy and patient comfort.
- Conducted electrocardiograms (EKGs) as part of routine diagnostic evaluations.
- Assisted physicians during fluoroscopy-guided spinal injection procedures to ensure patient safety and procedural efficiency.
Registered Medical Assistant
LEXINGTON MEDICAL CENTER (VISTA WOMEN'S HEALTHCARE)
Columbia
10.2009 - 02.2013
- Performed injections, phlebotomy, and collection of various laboratory specimens with accuracy and patient care.
- Triaged patients, documenting chief complaints, and clinical information in electronic medical records (EMR).
- Sorted, pulled, and filed medical records to maintain organized and accessible patient files.
- Prepared treatment rooms and surgical instruments for patient examinations and minor office surgeries, ensuring sterility and compliance with protocols.
- Verified patient insurance coverage to facilitate accurate billing and appointment scheduling.
- Managed inventory and restocked medical supplies to ensure clinical readiness and uninterrupted patient care.
- Assisted physicians during minor office surgeries, including MEA, TVT, Novasure, Themachoice, HTA, Essure, and LEEP procedures.
- Scheduled patient appointments, coordinating clinic workflow, and patient access to care.
Education
Associate of Applied Science - Medical Assisting
ECPI COLLEGE OF TECHNOLOGY
Columbia, SC01.2009
Certificate - Medical Assisting
CENTURA COLLEGE
Columbia, SC01.2003
Skills
- Cerner and Epic proficiency
- Rosch and Canvas expertise
- Training staff on Cerner and Epic
- Emergency Department patient registration
- Inventory management
- AHA BLS instructor (2012–2022)
Certification
- American Heart Association Healthcare Provider BLS Instructor Jan 2018 - Dec 2022
- Professional Development Courses: Diagnostic and Procedural Coding Class Jan 2020 - Jun 2020
Timeline
Adjunct Clinical Medical Assistant Instructor
Miller-Motte College
10.2021 - 02.2025
Registered Medical Assistant/Supply Order Coordinator
Duke Health - Duke Primary Care Wake Forest
08.2020 - Current
Certified/Registered Medical Assistant - Resource
ATRIUM HEALTH
08.2019 - 08.2020
Adjunct Medical Assistant Instructor
FORTIS COLLEGE
03.2019 - 07.2019
Adjunct Medical Assistant Instructor
VIRGINIA COLLEGE
06.2016 - 10.2018
Registered Medical Assistant- Triage Coordinator /Float MA
Prisma Health Internal Medicine-Saluda Ridge
02.2016 - 06.2019
Certified/Registered Medical Assistant
Prisma Health Ambulatory Internal Resource Pool
02.2013 - 07.2016
Registered Medical Assistant
LEXINGTON MEDICAL CENTER (VISTA WOMEN'S HEALTHCARE)
10.2009 - 02.2013
Patient Support Technician II
Prisma Health Baptist Hospital - Behavioral Care
05.2003 - 07.2019
Associate of Applied Science - Medical Assisting
ECPI COLLEGE OF TECHNOLOGY
Certificate - Medical Assisting
CENTURA COLLEGE
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