Letitia Russell
Mableton,GA
Summary
Effective Insurance Specialist with strong background building rapport with patients to explain benefits and discuss claim status or claim denials. Driven performer equipped to handle multiple administrative tasks effectively. Exemplary worker with highly investigative skills when verifying benefits and investigating claims.
Overview
14
14
years of professional experience
Work History
AP Specialist
Pulte Group
Atlanta, GA
05.2022 - Current
- Increased customer satisfaction by resolving issues
- Comparing purchase orders, prices, terms of payment and other charges
- Processing transactions and performing accounting duties such as account maintenance, recording entries and reconciling books of accounts
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies
- Developed client rapport by efficiently addressing incoming correspondence and resolving 10+ A/P inquires per day
- Completed bi-weekly payroll for company employees
- Investigated daily variances and corrected errors to resolve discrepancies
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks
- Handled 100+ employee payroll and other day-to-day financial transactions while maintaining long-term goals
Front Desk Coordinator
LifeStyle Dentistry
Smyrna, GA
04.2021 - 05.2022
- Greet patients upon arrival
- Managed over 20 calls and e-mail messages per day
- Work closely with Dentist/Hygienist to organize patient treatment plans and financial arrangement options
- Schedule patient appointments
- Collect, verify, and explain patient insurance benefits
- Check patients in for appointments
- Submit claims to insurance companies
- Collect and post payments
- Train new hires
- Enter referrals and Explanation of Benefits to patient’s account
- Create referrals
Front Desk Associate
UroPartners
Gurnee, IL
10.2019 - 10.2020
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Checked patient insurance, demographic and health history to keep information current
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated
- Completed patient referrals to other medical specialists
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Referred and screened patients to make best use of resources, triage staff and serve community members
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes
- Responded to correspondence from insurance companies to verify patient's coverage
Patient Access Rep
Advocate HealthCare
Libertyville, IL
06.2018 - 09.2019
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
- Followed document protocols to safeguard confidentiality of patient records
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Recommended service improvements to minimize recurring patient issues and complaints
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care
- Retrieved medical data for physicians and patients
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments
- Used EHR and Epic to code and categorize health information for analysis and insurance reimbursement purposes
Clerical
Power In Motion
Libertyville, IL
07.2008 - 06.2018
- Checked patient insurance, demographic and health history to keep information current
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Enhanced office productivity by handling high volume of callers per day
- Transcribed phone messages and relayed to appropriate personnel
- Referred and screened patients to make best use of resources, triage staff and serve community members
- Helped patients complete necessary medical forms and documentation
- Adhered to strict HIPAA guidelines to protect patient privacy
- Supported office staff and operational requirements with administrative tasks
- Responded to correspondence from insurance companies to verify patient's coverage
- Maintained current and accurate medical records for patients
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases
- Organized paperwork such as charts and reports for office and patient needs
Education
Bachelor of Science - Healthcare Administration And Management
Colorado State University - Pueblo
Pueblo, CO10.2023
Skills
- Insurance Coverage Verification
- Financial Needs Assessment
- Policyholder Communication
- Administrative Support
- Customer Support
- Patient Account Reviews
- Medicare Compliance
- Customer Billing
- Patient Admission
- Benefits Verifications
- Claims Information Gathering
- Posting Charges
Timeline
AP Specialist
Pulte Group
05.2022 - Current
Front Desk Coordinator
LifeStyle Dentistry
04.2021 - 05.2022
Front Desk Associate
UroPartners
10.2019 - 10.2020
Patient Access Rep
Advocate HealthCare
06.2018 - 09.2019
Clerical
Power In Motion
07.2008 - 06.2018
Bachelor of Science - Healthcare Administration And Management
Colorado State University - Pueblo
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