Letitia Smith
Oakland,CA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Store-manager
Oreilly Auto Parts
El Cerrito, CA
06.1997 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
Education
High School Diploma -
Skyline High School
Oakland, CA06.1993
Skills
- Sales Expertise
- Maximizing Profitability
- Goals and Performance
- Staff Management
- Shift Checklists
- Accurate Cash Handling
- Team Leadership
- Staff Training
- Inventory Management
- Time Management
- Store Opening and Closing Procedures
- Store Displays
- Outstanding Communication Skills
- Work Planning and Prioritization
- Staff Supervision
- Bank Deposit Procedures
- Performance Review
- Employee Terminations
Timeline
Store-manager
Oreilly Auto Parts
06.1997 - Current
High School Diploma -
Skyline High School
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