Hi, I’m
Tisha Stansell
Wilmington,NC
Overview
6
years of professional experience
Work History
The College Board
Associate Director, Pre-AP Programs
07.2023 - Current
Job overview
- Analyze tech support cases to mine for trends and provide data-based product enhancements recommendations, while maintaining service quality and service level agreements
- Document and communicate solutions in collaboration with product teams to streamline user experience
- Take ownership of customer’s problem and is single point of contact for all inquiries related to troubleshooting procedure, expected resolution time, and updates on progress made
- Successfully resolved over 1200 client cases within first 3 months of employment at College Board, demonstrating exceptional problem solving and customer service skills
TransLoc
Customer Care Specialist, Team Lead
03.2020 - 07.2023
Job overview
- Identified customer issues with products or services, investigated causes and initiated resolutions
- Directly managed over 120 client accounts
- Managed training program for new employees and mentored over 10 individuals during new hire process
- Provided customers with detailed information and trainings on company products and services
- Kept accurate records to document service actions and discussions
- Escalated client concerns to appropriate teams and ensured those requests are completed in timely manner
TransLoc
Business Development Specialist
09.2019 - 03.2020
Job overview
- Expanded business through effective network development, identifying new, and prospective clients
- Formed relationships with potential clients and maintained those accounts on regular basis
- Planned marketing initiatives and leveraged referral networks to promote business development
- Collaborated with Sales Associates by setting up meetings and demos for potential clients to learn about TransLocs’ offerings
- Improved sales documentation
Tee Fork
Marketing and Social Media Coordinator
05.2018 - 09.2019
Job overview
- Strategized and developed video content for client's website and social media publications
- Launched marketing campaigns to create brand awareness and more website traffic
- Devised content strategy to effectively engage target audiences
ECU Transit
Customer Service and Advertising Coordinator
09.2017 - 05.2018
Job overview
- Developed sales leads and uncovered new business opportunities through prospecting, cold calling and face to face meetings
- Maintained relationships with local business managers and University department heads
- Achieved over $15,000 in advertisement sales
Education
East Carolina UniversityGreenville, NC
Bachelor of Science from Business Administration And Marketing
05.2018
Skills
- Customer Service
- Microsoft Office
- Onboarding
- Account Management
- Salesforce
- Product Training
- Organization
- Time Management
- Problem Resolution
- Schedule Management
Timeline
Associate Director, Pre-AP Programs
The College Board
07.2023 - Current
Customer Care Specialist, Team Lead
TransLoc
03.2020 - 07.2023
Business Development Specialist
TransLoc
09.2019 - 03.2020
Marketing and Social Media Coordinator
Tee Fork
05.2018 - 09.2019
Customer Service and Advertising Coordinator
ECU Transit
09.2017 - 05.2018
East Carolina University
Bachelor of Science from Business Administration And Marketing
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