Letitia Tardie
Haines City,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
35
35
years of professional experience
Work History
Occupancy Service Specialist
Vermont State Housing Authority
04.2005 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Determine ongoing eligibility for low-income participants.
- Prepared and review monthly Housing Assistance payments to Landlords.
- Review and processed income discrepancy of participants
Norwich University Book Store
Follett Bookstore
07.2022 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Over 50 orders for Norwich University professors and students.
Norwich University Facility Operations
Chief Admisintration Officer
03.2021 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Mayo Nursing Home
Administrator
02.1994 - 04.2002
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
Vermont Hand Crafters Inc.
Vermont Crafters Council
01.1993 - 06.1994
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Active Duty Soldier - Honorable Discharge
US Navy
01.1989 - 01.1993
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Contributed to successful military exercises through effective coordination and task delegation among team members.
Education
High School Diploma -
Monache High School
Porterville, CANational Association of Housing and Redevelopment Officials (NAHRO) Certification
Skills
- Word Process
- Excel
- Various Software
- Operate different office machinery such as fax machines, phones, copier machines, and scanners
- Calculation and processing Payments
- Ability to work as a team player both with Management and Staff personnel
- Communication via Telephone, Email, Zoom and Teams
Timeline
Norwich University Book Store
Follett Bookstore
07.2022 - 11.2023
Norwich University Facility Operations
Chief Admisintration Officer
03.2021 - 06.2022
Occupancy Service Specialist
Vermont State Housing Authority
04.2005 - Current
Mayo Nursing Home
Administrator
02.1994 - 04.2002
Vermont Hand Crafters Inc.
Vermont Crafters Council
01.1993 - 06.1994
Active Duty Soldier - Honorable Discharge
US Navy
01.1989 - 01.1993
High School Diploma -
Monache High School
National Association of Housing and Redevelopment Officials (NAHRO) Certification
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