Letitia Valentine
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Specialist
Affordablehousing.com
08.2022 - Current
- Provided case management services to individuals in need, connecting them with appropriate resources and support systems.
- Maintained thorough client records while adhering to confidentiality requirements.
- Communicated professionally with individuals from different ethnic and cultural backgrounds.
- Received and resolved average of calls each week regarding complaints and problems.
- Addressed and resolved neighborhood problems and complaints tactfully to maximize satisfaction.
- Enhanced client well-being by providing personalized support and resources tailored to individual needs.
- Educated clients about available resources within the community, empowering them to make informed decisions about their care plans.
Leasing Manager/MGR Assistant
TFJG Management Co
10.2018 - 08.2022
- Collected all rental payments, secured bank deposits, processed security deposits, application fees, and manged accurately
- Worked closely with the Property Manager to make sure the budgeted occupancy was being meet
- Reviewed and approved all income and credit documents for future residents
- Processed evictions, communicated, and submitted delinquent accounts to attorneys
- Informed residents through memos of new developments and events on the community
- Collected and posted the monthly rents and conduct collections on rental arrears.
Leasing Consultant/ MGR Assistant
AMC Management Co
06.2017 - 10.2018
- Performed all move in/out inspections followed by all move in/out paperwork
- Communicate with new/past resident of security deposits or collect any outstanding balances
- Scheduled staff and vendors to return apartment to make ready status
- Completed the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments
- Preparing bank deposit and reconciling bank accounts
Assistant Manager/ Leasing Consultant
PMI
11.2013 - 06.2017
- Quickly responded to operational or technical issues to ensure maximum productivity
- Preparing financial reports and processing invoices and payables
- Handled call management from lead sources and input into team database
- Prepared the monthly staff schedule, reviews, bonuses, time off request, and similar personnel functions
- Ran credit and criminal background on all applicants that submitted an application
Education
High School Diploma -
Atlantic High School
Delray Beach, FLSkills
- Adaptability
- Project Management/ Team Leadership
- Community Resource Management
- Time Management
- Relationship Building
References
- Sharyl Robinson, Community Services Supervisor, 561-221-0528
- Santia Eugene, Regional Manager, 561-583-4765
Certification
- Tax Credit
- Private /Public Housing Training
Timeline
Community Specialist
Affordablehousing.com
08.2022 - Current
Leasing Manager/MGR Assistant
TFJG Management Co
10.2018 - 08.2022
Leasing Consultant/ MGR Assistant
AMC Management Co
06.2017 - 10.2018
Assistant Manager/ Leasing Consultant
PMI
11.2013 - 06.2017
High School Diploma -
Atlantic High School
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