Letitia Williams
Rincon,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Supply Specialist
Jcb Inc
Savannah, GA
06.2017 - Current
- Closed out existing contracts after verifying receipt of contractual deliverables. Liaised between account holders and various departments.
- Maintained audit trails to adhere to performance requirements.
- Addressed problems with billing and delivery to maintain and enhance client satisfaction.
- Managed friendly and professional customer interactions.
- Used JCB systems to received new orders and reviewed for accuracy prior to order entry. Tracked orders placed with factory and identified and resolve problems that would impacting on-time delivery.
- Manage 86 dealer accounts across multiple regions.
- Tracked placed orders to identify and resolve problems impacting on-time delivery.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Courier/Delivery
Courier Express
Savannah, GA
01.2016 - 04.2017
- Responsible for planning pickups and delivering time-sensitive packages and supplies with urgency
- Responsible for coordinating routes for drivers
- Maintain courteous and professional engagement with customers
- Routinely follow-up with dispatch
- Ensure vehicle(s) are in operational condition
- Communicate any customer concerns and collaborate with management regarding resolutions
- Complete required paperwork, forms, and records as required
- Ensure lab specimens are packaged according to specifications
- Obtain customers signatures on documents and file accordingly
- Operated vehicle safely in highly congested areas with no traffic violations.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Verified load against delivery ticket before beginning every shift.
- Built and maintained professional relationships with customers, which boosted business by 10%
Materials Planner/ Production Planner/CSR
LMI Aerospace
Savannah, GA
03.2011 - 07.2016
- Utilized AS400 systems to satisfy customer requirements with respect to implementing and maintaining MRP demands and customer forecast to support on-time deliveries
- Provided leadership and training for productions support team, including shipping, and receiving team members
- Responsible for planning inbound and outbound transportation of raw material and finished product
- Planned production schedule and daily workflow for production associates
- Read and interpreted customer spec, blueprints, masking, and visual aids as required
- Set up new and maintained existing BOMs and their structure
- Monitored finished goods, raw material, hardware, sheet metal inventory levels
- Worked closely with cycle counting team to support quarterly inventory accuracy
- Worked directly with accounting team resolving issues related to inventory, invoicing, shortage, and deliveries
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed timely and effective replacement of damaged or missing products.
- Facilitated inter-departmental communication to effectively provide customer support.
Inventory Control/Materials Supervisor
IFA/Rotorion
Charleston, SC
04.2003 - 10.2011
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Analyzed inventory to identify excess, slow-moving, and obsolete inventory and oversaw disposition.
- Managed scheduling and task delegation, supporting 52-member warehouse peers.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
- Implemented Kanban strategies to improve replenishment processes including behaviors.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Maintained appropriate inventory levels based on management direction and customer demand.
Education
Associate of Arts And Sciences -
Southern Wesleyan University
Central, SC2021
B.S - BUISNESS
Southern Wesleyan University
Central, SCSkills
- Records Management
- Clear Communication
- Box and Container Packing
- Charge Calculation
- Inventory Management
- Material Requirement Planning (Mrp)
- Kanban
- Production Specifications
Timeline
Supply Specialist
Jcb Inc
06.2017 - Current
Courier/Delivery
Courier Express
01.2016 - 04.2017
Materials Planner/ Production Planner/CSR
LMI Aerospace
03.2011 - 07.2016
Inventory Control/Materials Supervisor
IFA/Rotorion
04.2003 - 10.2011
Associate of Arts And Sciences -
Southern Wesleyan University
B.S - BUISNESS
Southern Wesleyan University