Letitia Wolfgramm Manu
Salt Lake City,UT
Summary
Dynamic professional with a proven track record at Wells Fargo, adept in leveraging excellent communication and Quickbooks proficiency to enhance operational efficiency. Known for a friendly, positive attitude and critical thinking skills, consistently delivering high customer satisfaction and improved financial accuracy. Demonstrated ability to thrive under pressure, ensuring dependability and responsible management of tasks. \ Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Accounting
Wells Fargo
09.2022 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Navigated through accounting software & Quickbooks, help keep efficient and accurate work.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Representative
Willis Towers Watson
07.2020 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bookkeeping Assistant
Westates Construction
10.2018 - 03.2020
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained inventory of office supplies and placed orders.
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Updated financial records using Quickbooks for current, accurate accounts.
- Presented monthly, quarterly and annual statements to support financial planning.
- Corrected discrepancies in financial records for balanced books.
- Used accounting software & Quickbooks to prepare weekly and monthly financial reports.
Customer Service Representative/ 911 Dispatcher
Sorenson Communications
10.2017 - 10.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Hotel Reservations Agent
International Hotels Group
06.2015 - 09.2017
- Streamlined reservation processes for increased efficiency and reduced booking errors.
- Achieved high customer satisfaction scores with prompt and courteous service during reservation calls.
- Monitored competitor pricing strategies, adjusting rates accordingly to remain competitive within the market.
- Assisted in creating promotional materials highlighting special offers or seasonal packages offered by the hotel.
- Participated in ongoing training programs to enhance skills and stay current on industry trends.
- Supported team members by sharing best practices for handling challenging customer situations effectively.
Education
Associate of Science - Medical Assisting
Stevens Henager College
Murray, UT06.2018
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Flexible and Adaptable
Dependable and Responsible
Excellent Communication
Critical Thinking
Timeline
Accounting
Wells Fargo
09.2022 - 04.2024
Customer Service Representative
Willis Towers Watson
07.2020 - 07.2022
Bookkeeping Assistant
Westates Construction
10.2018 - 03.2020
Customer Service Representative/ 911 Dispatcher
Sorenson Communications
10.2017 - 10.2018
Hotel Reservations Agent
International Hotels Group
06.2015 - 09.2017
Associate of Science - Medical Assisting
Stevens Henager College