Summary
Overview
Work History
Education
Skills
Timeline
Generic

Letitia D Williams

Milwaukee,WI

Summary

Accomplished and energetic individual with a solid history of achievement in employment opportunities. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include CDL, Customer Service,and General labor.

Overview

14
14
years of professional experience

Work History

Motor Coach Driver

Coach USA
10.2024 - Current


  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Adhered strictly to company policies regarding driver conduct, dress code, punctuality, and professionalism in all interactions with passengers or colleagues alike.
  • Stayed current on industry best practices through ongoing professional development opportunities such as training seminars or workshops.
  • Maintained a clean and comfortable environment for passengers, ensuring an enjoyable travel experience.
  • Demonstrated adaptability by quickly adjusting to last-minute route changes or passenger requests without compromising safety or quality of service.
  • Fostered safe bus environment by enforcing rules of conduct for passengers.
  • Inventoried bus emergency and first aid supplies and equipment.

Driver Supervisor

Tendaji Llc
05.2017 - Current
  • Implemented and supported company quality and safety improvement efforts.
  • Identified process breakdowns and developed improvement plans to resolve.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
  • Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.

Paraprofessional/ CNA

Goodwill Talent Bridge
06.2018 - 04.2020
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Medical Assistant/ Customer Service

Wilson Commons- The Polonaise Assisted Living
04.2016 - 04.2017
  • Wash out cargo containers or storage areas
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Refer unresolved customer grievances to designated departments for further investigation
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
  • Record patients' medical history, vital statistics, or information such as test results in medical records
  • Authorize drug refills and provide prescription information to pharmacies
  • Perform routine laboratory tests and sample analyses
  • Change dressings on wounds
  • Inventory and order medical, lab, or office supplies or equipment
  • Schedule appointments for patients
  • Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients.
  • Trained staff on operating procedures and company services.

CNA

CNA(Rehab), Aurora St Luke's Medical Center
05.2014 - 05.2015
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
  • Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles
  • Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services
  • Provide clients with communication assistance, typing their correspondence or obtaining information for them.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Transported patients between rooms and appointments or testing locations.
  • Upheld infection control and prevention policies across different patient-facing areas.

Cashier

McDonald's
06.2011 - 02.2013
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
  • Oversee the flow of cash or financial instruments
  • Evaluate data pertaining to costs to plan budgets
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
  • Answer telephone calls and respond to inquiries or transfer calls
  • Take and prepare to-go orders
  • Operate cash registers to accept payments for food and beverages
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
  • Inspect dining and serving areas to ensure cleanliness and proper setup
  • Assist with preparing and serving food and beverages
  • Prepare cash receipts after establishments close, and make bank deposits
  • Greet guests and seat them at tables or in waiting areas.
  • Addressed customer needs and made product recommendations to increase sales.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Customer Service

Westlawn Gardens
09.2011 - 05.2012
  • Use computers for various applications, such as database management or word processing
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Complete forms in accordance with company procedures
  • Locate and attach appropriate files to incoming correspondence requiring replies
  • Conduct searches to find needed information, using such sources as the Internet
  • Manage projects or contribute to committee or team work.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.

Education

Diploma - Medical Assistant

Sanford Brown College
Milwaukee, Wisconsin

CDL B / Culinary Arts Training -

Lady Pitts high school
Milwaukee, Wisconsin

High School Diploma - undefined

Joliet Job Corps Center
Joliet, IL

Skills

  • Active Listening Speaking
  • Computers and Electronics Time Management
  • Troubleshooting Education and Training
  • Monitoring Critical Thinking
  • Scheduling
  • Experience
  • Customer Service
  • Establish and maintain effective working relationships with clients, government officials,
  • And media representatives and use these relationships to develop new business
  • Assign, supervise and review the activities of public relations staff
  • Respond to requests for information about employers' activities or status
  • Manage communications budgets
  • Evaluate advertising and promotion programs for compatibility with public relations
  • Efforts
  • Maintain company archives
  • Manage in-house communication courses
  • Record numbers of units handled or moved, using daily production sheets or work
  • Tickets
  • Move freight, stock, or other materials to and from storage or production areas, loading
  • Docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other
  • Equipment
  • Sort cargo before loading and unloading
  • Pack containers and re-pack damaged containers
  • Carry needed tools or supplies from storage or trucks and return them after use
  • Maintain equipment storage areas to ensure
  • Defensive driving techniques
  • DOT compliance
  • Vehicle inspections
  • Inclement weather driving
  • Commercial driving
  • Transportation safety
  • GPS and route planning
  • Air brake proficiency
  • DOT regulations compliance
  • Record keeping
  • Emergency response readiness
  • Professionalism and punctuality
  • Safe driving practices
  • Vehicle inspection expertise

Timeline

Motor Coach Driver

Coach USA
10.2024 - Current

Paraprofessional/ CNA

Goodwill Talent Bridge
06.2018 - 04.2020

Driver Supervisor

Tendaji Llc
05.2017 - Current

Medical Assistant/ Customer Service

Wilson Commons- The Polonaise Assisted Living
04.2016 - 04.2017

CNA

CNA(Rehab), Aurora St Luke's Medical Center
05.2014 - 05.2015

Customer Service

Westlawn Gardens
09.2011 - 05.2012

Cashier

McDonald's
06.2011 - 02.2013

Diploma - Medical Assistant

Sanford Brown College

High School Diploma - undefined

Joliet Job Corps Center

CDL B / Culinary Arts Training -

Lady Pitts high school

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Letitia D Williams