Letiysha Smith
Middleisland ,NY
Summary
Personable business professional bringing successful [Number]-year career in financial roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
11
11
years of professional experience
Work History
Information Analyst
Lane Valente
Smithtown , NY
03.2018 - Current
- Implemented business intelligence solutions to increase operational efficiency.
- Achieved client confidence and protected operations by keeping information confidential.
- Generated ad-hoc reports to evaluate specific business requirements.
- Generated standard and custom reports to provide insights into business performance.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Organized information by studying, analyzing, interpreting and classifying data.
- Resolved retrieval problems by customizing design to meet requirements
Customer Service Representative
Sea Eagle Boats
04.2015 - 05.2017
- Maintained up-to-date knowledge of product and service changes.
- Tracked customer service cases and updated service software with customer information.
- Managed timely and effective replacement of damaged or missing products.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Fingerprint Technician
Empire Solutions
09.2012 - 04.2015
- Provided optimal support to investigations by staying up to date on processing procedures and how to handle high priority evidence.
- Used field equipment, devices and supplies to test surfaces for trace evidence, collect fingerprints and document findings.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with strong work ethic.
Education
High School Diploma -
06.2003
Skills
- Customer Satisfaction
- Critical Thinking
- Client Requirements
- Business Requirements
- Social Perceptiveness
- Work Organizing and Prioritizing
- Requirements Specifications
- Customer Communication
- Learning Strategies
- Order Placement
- Structure Information
Timeline
Information Analyst - Lane Valente
03.2018 - Current
Customer Service Representative - Sea Eagle Boats
04.2015 - 05.2017
Fingerprint Technician - Empire Solutions
09.2012 - 04.2015
Hillcrest Highschool - High School Diploma,
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