Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chance Flohrschutz

Phoenix

Summary

Dynamic Technical Support professional with extensive experience at TriWest Healthcare Alliance, excelling in customer support and problem-solving. Proven track record in enhancing support processes and creating user documentation. Skilled in ticketing systems and application support, consistently delivering efficient solutions to improve user experience and operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Support Staff Member

TriWest Healthcare Alliance
Phoenix
02.2025 - Current
  • Documented and tracked support requests in the ticketing system.
  • Coordinated with technical teams to resolve issues efficiently.
  • Created help documentation for users regarding common technical issues.

Technical Support Staff Member

Charles Schwab
Tempe
04.2023 - 11.2024
  • Assisted users in navigating technical systems for optimal service access.
  • Coordinated with technical teams to resolve issues efficiently.
  • Assisted with remote access troubleshooting for internal staff members.

Technical Support Staff Member

Bank of America
Tempe
02.2022 - 10.2022
  • Created help documentation for users regarding common technical issues.
  • Assisted with remote access troubleshooting for internal staff members.
  • Assisted users in navigating technical systems for optimal service access.

Help Desk Technician

Arizona State University, Tempe Campus
Tempe
08.2021 - 12.2021
  • Provided technical support for students and staff on various software applications.
  • Troubleshot hardware and software issues using diagnostic tools and procedures.
  • Assisted users with account access and password resets through ticketing system.
  • Documented support requests and solutions in the help desk management system.

Education

Bachelor of Arts - Project Management & Communications

Arizona State University
Tempe, AZ
12-2021

Associate of Science - General Studies

Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ
03-2019

Skills

  • Work flow planning
  • Systems implementation
  • Technical guidance
  • Agile Project Management
  • Process improvement
  • Scrum management

Certification

  • Certified Associate in Project Management (CAPM)
  • Professional Scrum Master I

Timeline

Technical Support Staff Member

TriWest Healthcare Alliance
02.2025 - Current

Technical Support Staff Member

Charles Schwab
04.2023 - 11.2024

Technical Support Staff Member

Bank of America
02.2022 - 10.2022

Help Desk Technician

Arizona State University, Tempe Campus
08.2021 - 12.2021

Bachelor of Arts - Project Management & Communications

Arizona State University

Associate of Science - General Studies

Maricopa Community Colleges, Rio Salado Community College

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