Summary
Overview
Work History
Education
Skills
Timeline
Generic

Letonia Howard

Prattville,AL

Summary

Experienced bank teller with a strong background in banking and cash handling. Boasting 18 years of industry expertise and 20 years of trusted experience in accurately handling cash transactions. Committed to delivering exceptional customer service, aiming to provide personalized and accurate transactions to ensure customer satisfaction. Sales-oriented mindset with a goal to leverage skills to promote cross-selling opportunities, meet banking goals, and enhance overall customer satisfaction.

Overview

23
23
years of professional experience

Work History

Server

Olive Garden
04.2021 - Current
  • Provide excellent customer service, ensure orders are correct and delivered on time
  • Greeting the Guest, upselling menu items, and keeping them satisfied.

Substitute Teacher

Spur
01.2021 - Current
  • Review and implement lesson plans prepared by regular teacher
  • Maintain discipline and control of the classroom
  • Follow school policies and procedures, including emergency protocols
  • Supervise students outside of class, such as hallways and cafeteria
  • Be flexible in using different teaching styles to meet the needs of students
  • Collaborate with colleagues or school staff if needed
  • Build relationships with students by treating them as individuals.

Lead Bank Teller

Wells Fargo
08.2001 - 10.2019
  • Ensured customer satisfaction with patience and a positive attitude
  • Encouraged customer to be proactive with their banking connecting them with specialist.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
  • Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
  • Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
  • Streamlined teller operations for improved efficiency and reduced wait times.
  • Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.

Education

Associate Degree -

Mississippi Delta Community College
Moorhead, MS

High School Diploma -

Cleveland High School
Cleveland, MS

Skills

  • Reliable
  • Detail-oriented
  • Organization
  • Communication
  • Personable
  • Team Player
  • Strong Work Ethic

Timeline

Server

Olive Garden
04.2021 - Current

Substitute Teacher

Spur
01.2021 - Current

Lead Bank Teller

Wells Fargo
08.2001 - 10.2019

Associate Degree -

Mississippi Delta Community College

High School Diploma -

Cleveland High School

Similar Profiles

CREATE PROFILE
Letonia Howard