Letonia Hughes
Buhl,ID
Summary
Dynamic leader and strategic planner with a proven track record at DayStar Labs, LLC, and Idahohome Cleaning and Organizing Services, LLC. Excelled in client engagement optimization and analytical problem-solving, enhancing customer satisfaction and streamlining operations. Skilled in relationship building and time management, consistently delivering projects with precision and creativity.
Overview
21
21
years of professional experience
Work History
Owner-Cleaning and Organizing Professional
Idahohome Cleaning and Organizing Services, LLC
Twin Falls, ID
03.2020 - Current
- Completed day-to-day duties accurately and efficiently, without supervision.
- Identified the needs of customers promptly and efficiently, and exceeded customer satisfaction by finding creative solutions to problems.
- Recognized for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Effectively prioritize tasks and maintain organized systems.
- Meticulously planned project timelines
- Proactively managed schedules while streamlining workflow.
- Execute project plans with precision, along with demonstrating strong attention to detail.
- Created and maintained new and existing customer contracts.
- Developed project timelines, ensuring efficient resource allocation, and timely delivery.
- Provided comprehensive cost estimates based on thorough analysis of project requirements and market trends.
- Analyze, maintain, and manage customer accounts to ensure accurate and timely billing.
- Networking with other companies to provide solutions for the needs of individual clients.
Lab Technician Supervisor
DayStar Labs, LLC
Boise, ID
01.2004 - 03.2020
- Oversaw quality control initiatives to optimize laboratory performance.
- Managed quality assurance and quality control programs in accordance with regulatory standards.
- Maintained patient records according to strict HIPAA compliance, and ensured the confidentiality of protected health information (PHI) through diligent record keeping.
- Supervised daily operations of laboratory personnel, ensuring that all activities were completed according to established protocols.
- Evaluated and assessed lab equipment to resolve malfunctions and restore functionality.
- Identified and reported issues affecting test performance.
- Completed day-to-day duties accurately and efficiently, without supervision.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with cross-functional teams, identifying and implementing solutions to complex problems.
- In a team effort, I was the head of coordinating. Organizing and executing health screenings for over 150 attendees at large employee Health Fair Conference events.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted training sessions for new lab technicians in proper use of equipment, safety protocols.
- Analyzed test results using statistical techniques to identify trends or anomalies in product performance over time.
- Evaluated test system performance and corrected issues to address underperformance.
- Trained therapists on laboratory equipment and maintenance.
- Promoted and enforced compliance with regulatory agencies.
- Developed strategies for improving efficiency within the lab environment through process optimization initiatives.
- Analyzed results and determined whether the results fit within standard procedures.
Education
Bachelor of Arts - Applied Psychology
Idaho State University
Pocatello, ID01-2017
Associate of Arts - Psychology
College of Western Idaho
Nampa, IDSkills
- Self-motivated
- Trustworthy and loyal
- Time management and organization
- Strategic planning
- Human resource management
- Partnership development
- Client engagement optimization
- Customer Service
- Solution-focused
- Teaching, training, and supporting
- Analytical and problem-solving skills
- Relationship building
- Networking
- Emotional intelligence
Affiliations
- Hunting, fishing, camping, paddle boarding and horseback riding
- Homesteading, gardening, caring for animals, canning, and preserving
References
References available upon request.
Timeline
Owner-Cleaning and Organizing Professional
Idahohome Cleaning and Organizing Services, LLC
03.2020 - Current
Lab Technician Supervisor
DayStar Labs, LLC
01.2004 - 03.2020
Bachelor of Arts - Applied Psychology
Idaho State University
Associate of Arts - Psychology
College of Western Idaho
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