Letonya Creighton
Baton Rouge,LA
Summary
Accomplished professional with a proven track record at FMOLHS-Franciscan Missionaries, excelling in HIPAA compliance and customer service. Demonstrated ability to enhance patient satisfaction and streamline registration processes. Skilled in multitasking and organization, effectively leading teams to reduce customer complaints by fostering a collaborative work environment. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 7 years of relevant work experience to the team. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring [Number] years of relevant work experience to your team.
Overview
16
16
years of professional experience
Work History
Patient Access Representative
FMOLHS-Franciscan Missionaries Of Our Lady Of The Lake
Baton Rouge, LA
02.2021 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within healthcare environment, demonstrating flexibility and strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Called patients schedule outpatient and inpatient appointments, consistently checking information and availability.
- Answered 100 average daily phone calls to schedule appointments and address patient inquiries.
- Communicated with patients to gather intake data and verify chart information.
- Coordinated office schedules for new patients, diagnostic assessments and procedures.
- Managed incoming telephone calls, took messages and directed callers to personnel.
Clinical Service Representative
FMOLHS-Franciscan Missionaries Of Our Lady Of The Lake
Baton Rouge, LA
10.2017 - 02.2021
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
- Participated in ongoing professional development opportunities to stay current on best practices in healthcare delivery.
- Delivered high-quality customer service by promptly addressing inquiries from patients, families, and healthcare providers.
- Provided compassionate care to patients across diverse age groups and medical conditions.
- Collaborated with other departments in the organization to optimize resource allocation and improve overall operational efficiency.
- Educated patients on preventative health measures, empowering them to take proactive steps toward improved wellbeing.
- Enhanced patient satisfaction by providing exceptional clinical service and addressing individual needs.
- Supported the coordination of multidisciplinary care teams to ensure comprehensive care for complex cases.
- Worked directly with patients in the emergency room i was their first point of contact.
- Checked in ambulance patients and Airmed.
- Called out all traumas for the ER , contacted all necessary personnel and gave them information about the trauma and what time they needed to be ready to receive the patient.
- Made sure all equipment in the ER was in working order, and patients and their parents had snacks and drinks available for a comfortable stay.
Customer Service Manager
Wal-Mart Supercenter
Baton Rouge, LA
07.2008 - 10.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed team of customer service representatives, fostering positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised over 50 employees, trained , scheduled and did coaching or write ups.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
No Degree - Criminal Justice
Southern University At New Orleans
New Orleans, LAHigh School Diploma -
John McDonogh Senior High School
New Orleans, LA01.1993
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Multitasking and Organization
- Appointment Scheduling
- Registration and Admissions
- Phone and Email Etiquette
Timeline
Patient Access Representative
FMOLHS-Franciscan Missionaries Of Our Lady Of The Lake
02.2021 - Current
Clinical Service Representative
FMOLHS-Franciscan Missionaries Of Our Lady Of The Lake
10.2017 - 02.2021
Customer Service Manager
Wal-Mart Supercenter
07.2008 - 10.2017
No Degree - Criminal Justice
Southern University At New Orleans
High School Diploma -
John McDonogh Senior High School
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