LETONYA MORGAN
Customer Service Representative
Dallas,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
TAYLOR CORPORATION
01.2021 - 03.2024
- Route and assign orders
- Pick planning
- Set appointments for outside carriers
- Proficient in WMS (Warehouse Management System)
- Ship freight to UPS and FedEx Ground
- Complete all assignments by the end of daily shift
- Update and close orders for ABN
- Answer emails
- Proficient in Microsoft Office suite
- Knowledgeable in clerical duties.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
CLERK/DISPATCHER
DART CONTAINER
10.2004 - 07.2020
- Managed order creation, billing, and scheduling with a focus on accuracy and efficiency
- Created and billed orders
- Set appointments and organized scheduling
- Assigned loads for drivers
- Served as a dispatcher for trailers in and out of dock doors
- Recorded materials and office supplies
- Reported and updated paperwork by end of daily shift
- Proficient in Microsoft Office suite
- Knowledgeable in clerical duties.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Reviewed order data to verify transactions and shipping dates.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
- Completed daily logs for management review.
- Directed dispatching, routing, and tracking of up to 50 fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over 25-30 daily calls.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Partnered with representatives from different carriers to arrange materials shipments.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Processed required paperwork to expedite handling of shipped and received goods.
Education
No Degree - Business Administration
Mansfield Business School
Dallas, TxGED -
A Maceo Smith High School
Dallas, TX04.1992
Skills
- Dedicated to superior customer service
- Resourceful problem solver with excellent organizational ability
- Accustomed to high-pressure work environments that demand attention to detail
- Outstanding communication, interpersonal, and self-management skills
- Ability to establish productive relationships and foster credibility with other professionals
- Proficient in Microsoft Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook, Email Correspondence, Fax/Copy Machine
- Proficient in Internet Research
- SAP (7 years)
- Experienced in shipping and receiving
- Typing (10 years)
- Microsoft Windows Server experience
- Phone Etiquette (10 years)
- Appointment Scheduling (10 years)
- Filing proficient (10 years)
- Scheduling
- Call Management
- Appointment Scheduling
- Call Center Operations
- Call center experience
- Clerical Support
- Microsoft Excel
- Delivery Scheduling
- Filing
- Customer Service
- Active Listening
- Shipping procedures understanding
- Office equipment proficiency
- Spreadsheets
- Reading Comprehension
- Coordination
- Microsoft Outlook
- Order Processing
- Computer Proficiency
- Route Management
- Prioritization
- Follow-up skills
- Order Fulfillment
Timeline
Customer Service Representative
TAYLOR CORPORATION
01.2021 - 03.2024
CLERK/DISPATCHER
DART CONTAINER
10.2004 - 07.2020
No Degree - Business Administration
Mansfield Business School
GED -
A Maceo Smith High School
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